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Full-Time

Remote Sales Development Associate

Confirmed live in the last 24 hours

Better.com

Better.com

1,001-5,000 employees

Online platform for home loans and refinancing

Real Estate
Fintech

Junior

Remote in USA

Category
Inside Sales
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Customer Service
Requirements
  • Minimum of 1 year experience in a sales and/or service role within the mortgage industry required
  • You enjoy taking care of clients and know how to win business
  • Track record of providing exceptional customer service, with references that verify motivation, success and solid work ethic
  • Highly motivated; a self-starter with a high degree of ownership and a strong customer focus
  • Organized with strong time management skills
  • Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds
  • Strong written communication skills
  • Ability to troubleshoot and solve problems independently
Responsibilities
  • Answering customer calls to assist home buyers with their mortgage application, whether starting their home-buying journey, refinancing their existing home, or looking for a home equity line of credit.
  • Communicating with the customer via email, text message, instant message and other forms of written communication.
  • Delivering outstanding customer experiences by successfully responding to questions and developing the requisite product and market knowledge to do so effectively.
  • Executing on key customer success activities within defined time frames for each customer (e.g., speed in addressing customer inquiries, balancing phone calls and written communications effectively).
  • Collaborating with Operations, Engineering, Product, and Marketing on ways in which we can improve customer experience.

Better.com simplifies the home buying and refinancing process through a fully online platform. It serves homebuyers and homeowners looking to refinance their mortgages by providing quick loan estimates and pre-approvals, often within minutes. The platform eliminates the need for physical paperwork and in-person meetings, making the process faster and more efficient. Unlike traditional lenders, Better.com does not charge origination fees or commissions, which can lead to significant savings for clients. The company generates revenue through the interest on loans and additional services like title and homeowners insurance. Better.com also offers related services such as Better Settlement Services for efficient communication and Better Real Estate to connect clients with trusted agents. The goal is to create a seamless experience from finding a home to closing the deal.

Company Stage

IPO

Total Funding

$7.3B

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

-26%
Simplify Jobs

Simplify's Take

What believers are saying

  • The launch of innovative products like One Day HELOC and Better Home Equity Loan demonstrates Better.com's commitment to providing fast and flexible financial solutions.
  • The appointment of Chad Smith as president and COO could bring fresh leadership and strategic direction to the company.
  • Better.com's technology-driven approach can lead to faster loan approvals and a more efficient home buying process, enhancing customer satisfaction.

What critics are saying

  • The company has faced public scrutiny and reputational damage due to its handling of layoffs, which could impact employee morale and customer trust.
  • The volatile interest rate environment poses challenges for the mortgage and refinancing market, potentially affecting Better.com's revenue.

What makes Better.com unique

  • Better.com offers a 100% online platform that eliminates the need for physical paperwork and in-person meetings, unlike traditional mortgage lenders.
  • The company does not charge origination fees or commissions, providing significant cost savings for clients compared to traditional lenders.
  • Better.com's integrated approach, including services like Better Settlement Services and Better Real Estate, offers a seamless home buying experience from start to finish.

Benefits

Competitive compensation & equity

Remote-friendly opportunities

Unlimited PTO

Fully funded health, dental, vision, and fertility benefits

401k plans

Up to 20 weeks paid parental leave

Free lunch, even if you’re remote