Part-Time
Customer Service and Office Agent
Life and General Insurance
Teleperformance Spain
Customer experience and business services
Compensation Overview
€13.2k/mo
Madrid, Spain
Hybrid
Hybrid telework may be available after the learning curve; the role is initially on-site.
 Customer Experience & Support (1) |
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- Secondary education at the ESO, bachiller, or equivalent level.
- Native Spanish plus native or C1 Catalan and C1 English is mandatory.
- Experience in customer service and managing procedures in computer systems.
- Good oral and written communication with a professional attitude.
- Ability to manage customers professionally and empathetically.
- Computer proficiency and keyboard agility.
- The candidate must have no criminal convictions for offenses related to financial activities and must not have received serious or very serious administrative sanctions in the specified insurance, banking, financial-market, tax, social-security, competition, capital-movement, money-laundering, terrorism-financing, or consumer-protection areas. A selected candidate must sign a declaration of good repute with the employment contract.
- Provide pure customer service without sales activities.
- Support corporate back-office operations.
- Handle voice and email channels.
- Manage requests and resolve inquiries.
- Perform system-based processing, including insurance-policy operations and modifications.
- Provide after-sales insurance service for customers and offices.
- Work 30 hours per week from Monday to Friday, covering either 08:00–14:00 or 11:00–17:00.
- Attend 20 days of initial training.
- Experience in the insurance or financial-services sector, particularly in a call-center environment, is valued.
- Level 3 insurance certification is recommended but not mandatory.
- The work schedule may be expanded after positive performance in the campaign.
- The initial three-month contract may be extended, with a subsequent possibility of indefinite employment.
Teleperformance Spain is the Spanish operation of a global customer-experience and business-services company. It delivers customer care, technical support, sales, back-office processing, content-related operations, and other outsourced services for client brands. Multilingual teams support consumers and business customers across phone, messaging, digital, and operational channels. Delivery centers and remote teams are coordinated through workforce management, training, quality, technology, security, and client operations. Roles span customer service, sales, technical support, content operations, team leadership, recruiting, and business support.
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