Part-Time
Customer Service and Office Agent
Life and General Insurance
Teleperformance Spain
Compensation Overview
€13.2k/mo
+ Language allowance: €100.73 monthly + €400 paid training amount
Madrid, Spain
Hybrid
Hybrid telework may be available after the learning curve; the role is initially on-site.
Category
 Customer Experience & Support (1) |
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Required Skills
Customer Service
Requirements
- Secondary education at the ESO, bachiller, or equivalent level.
- Native Spanish plus native or C1 Catalan and C1 English is mandatory.
- Experience in customer service and managing procedures in computer systems.
- Good oral and written communication with a professional attitude.
- Ability to manage customers professionally and empathetically.
- Computer proficiency and keyboard agility.
- The candidate must have no criminal convictions for offenses related to financial activities and must not have received serious or very serious administrative sanctions in the specified insurance, banking, financial-market, tax, social-security, competition, capital-movement, money-laundering, terrorism-financing, or consumer-protection areas. A selected candidate must sign a declaration of good repute with the employment contract.
Responsibilities
- Provide pure customer service without sales activities.
- Support corporate back-office operations.
- Handle voice and email channels.
- Manage requests and resolve inquiries.
- Perform system-based processing, including insurance-policy operations and modifications.
- Provide after-sales insurance service for customers and offices.
- Work 30 hours per week from Monday to Friday, covering either 08:00–14:00 or 11:00–17:00.
- Attend 20 days of initial training.
Desired Qualifications
- Experience in the insurance or financial-services sector, particularly in a call-center environment, is valued.
- Level 3 insurance certification is recommended but not mandatory.
- The work schedule may be expanded after positive performance in the campaign.
- The initial three-month contract may be extended, with a subsequent possibility of indefinite employment.