Billing Specialist

Confirmed live in the last 24 hours

Locations

Toronto, ON, Canada

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Sales

Salesforce

Communications

Requirements

CollegeDiploma(or equivalent) or a related field is required
Minimum of 2 years of relevant billing experience in a corporate environment including customer service, credit notes and account reconciliation
Working knowledge of Great Plains, Salesforce or similar software is an asset
Working knowledge of MSOffice Suite including Word,Outlook, Excel is required
Advanced time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands
Advanced customer service and communication skills to create a positive client experience with each customer interaction
Good listening and verbal communication skills to understand customer queries and clarify information, policies, or processes
Ability to work independently and as a member of a team
Fluency in English & French, written and oral is an asset but not necessary

Responsibilities

Must provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis
Draft key client deliverables, including customer invoices and credit memos
Applies rates and discounts to bills
Assist in the resolution of billing discrepancies and disputes
Assist with monthly closing procedures
Compiling, interpreting, and summarizing billing data
Supporting accounting operations and client service staff with customer analyses and communication
Operates an electronic billing system and works with database software
Compile and review reports
Works with collections team to pursue past due payments
Enables billing support to take on customer interactions from sales

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

The billing specialist is responsible to bill, credit and edit invoices for clients, communicating both directly with clients and internal sales account owners. Perform rebills for clients and any other requests from management which includes auditing, account review, special handling, and communication to different levels of employees. The role requires strong communication and organizational skills.

Responsibilities

Must provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.
Draft key client deliverables, including customer invoices and credit memos
Applies rates and discounts to bills
Assist in the resolution of billing discrepancies and disputes.
Assist with monthly closing procedures
Compiling, interpreting, and summarizing billing data
Supporting accounting operations and client service staff with customer analyses and communication
Operates an electronic billing system and works with database software
Compile and review reports
Works with collections team to pursue past due payments
Enables billing support to take on customer interactions from sales

Qualifications

CollegeDiploma(or equivalent) or a related field is required.
Minimum of 2 years of relevant billing experience in a corporate environment including customer service, credit notes and account reconciliation.
Working knowledge of Great Plains, Salesforce or similar software is an asset.
Working knowledge of MSOffice Suite including Word,Outlook, Excel is required.
Advanced time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.
Advanced customer service and communication skills to create a positive client experience with each customer interaction.
Good listening and verbal communication skills to understand customer queries and clarify information, policies, or processes.
Ability to work independently and as a member of a team.
Fluency in English & French, written and oral is an asset but not necessary.

#LI-Hybrid

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision’s award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision provides accommodation at any point during the recruitment and selection process, upon request, to applicants with disabilities. If contacted, please advise us if you require accommodation and we will work with you to meet your needs.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

5,001-10,000 employees

Website

Company Overview

Cision is a global media intelligence company that offers PR and social software as well as analytics.

Company Core Values

We Are One - Working together, we are empowered to deliver outstanding customer experiences.
We Embrace Differences - We honor diversity of ideas, people and beliefs. Our diversity enables us to create innovative solutions to serve our customers' needs.
We Are Dedicated - We are committed to tenaciously working on behalf of our clients and partners with our teams.
We Constantly Evolve - We are curious, embrace new ideas and create change. This means we drive growth for our customers. It also means we have a learning culture where our people have the opportunity to develop into tech leaders.
We-Celebrate - We have culture ambassadors in each office who ensure that our people get recognition for their hard work and ensure we celebrate our wins, both big and small.