Responsibilities

• Must provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.
• Draft key client deliverables, including customer invoices and credit memos
• Applies rates and discounts to bills
• Assist in the resolution of billing discrepancies and disputes.
• Assist with monthly closing procedures
• Compiling, interpreting, and summarizing billing data
• Supporting accounting operations and client service staff with customer analyses and communication
• Operates an electronic billing system and works with database software
• Compile and review reports
• Works with collections team to pursue past due payments
• Enables billing support to take on customer interactions from sales

Qualifications

• CollegeDiploma(or equivalent) or a related field is required. 
• Minimum of 2 years of relevant billing experience in a corporate environment including customer service, credit notes and account reconciliation. 
• Working knowledge of Great Plains, Salesforce or similar software is an asset. 
• Working knowledge of MSOffice Suite including Word,Outlook, Excel is required. 
• Advanced time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands. 
• Advanced customer service and communication skills to create a positive client experience with each customer interaction. 
• Good listening and verbal communication skills to understand customer queries and clarify information, policies, or processes. 
• Ability to work independently and as a member of a team. 
• Fluency in English & French, written and oral is an asset but not necessary.