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Billing Specialist
Confirmed live in the last 24 hours
Toronto, ON, Canada
Experience Level
Desired Skills
Customer Service
  • CollegeDiploma(or equivalent) or a related field is required
  • Minimum of 2 years of relevant billing experience in a corporate environment including customer service, credit notes and account reconciliation
  • Working knowledge of Great Plains, Salesforce or similar software is an asset
  • Working knowledge of MSOffice Suite including Word,Outlook, Excel is required
  • Advanced time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands
  • Advanced customer service and communication skills to create a positive client experience with each customer interaction
  • Good listening and verbal communication skills to understand customer queries and clarify information, policies, or processes
  • Ability to work independently and as a member of a team
  • Fluency in English & French, written and oral is an asset but not necessary
  • Must provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis
  • Draft key client deliverables, including customer invoices and credit memos
  • Applies rates and discounts to bills
  • Assist in the resolution of billing discrepancies and disputes
  • Assist with monthly closing procedures
  • Compiling, interpreting, and summarizing billing data
  • Supporting accounting operations and client service staff with customer analyses and communication
  • Operates an electronic billing system and works with database software
  • Compile and review reports
  • Works with collections team to pursue past due payments
  • Enables billing support to take on customer interactions from sales

5,001-10,000 employees

Company Overview
Cision is a global media intelligence company that offers PR and social software as well as analytics.
Company Core Values
  • We Are One - Working together, we are empowered to deliver outstanding customer experiences.
  • We Embrace Differences - We honor diversity of ideas, people and beliefs. Our diversity enables us to create innovative solutions to serve our customers' needs.
  • We Are Dedicated - We are committed to tenaciously working on behalf of our clients and partners with our teams.
  • We Constantly Evolve - We are curious, embrace new ideas and create change. This means we drive growth for our customers. It also means we have a learning culture where our people have the opportunity to develop into tech leaders.
  • We-Celebrate - We have culture ambassadors in each office who ensure that our people get recognition for their hard work and ensure we celebrate our wins, both big and small.