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Customer Support Specialist - (Spring 2022
Posted on 2/2/2022
INACTIVE
Locations
Cambridge, MA, USA • Remote in USA • Remote • Portsmouth, NH, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Hubspot
HTML/CSS
Sales
Requirements
  • Possess technical aptitude or familiarity with software concepts
  • Are interested in building technical knowledge around APIs, HTML, & CSS
  • Have demonstrated experience in customer service and are passionate about the customer experience
  • Can autonomously troubleshoot and further investigate to fix a problem
  • Adapt quickly to changing priorities and customer needs
Responsibilities
  • Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat
  • Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
  • Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services
  • Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
  • Help customers navigate a variety of tools & features within HubSpot
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business
  • Show composure, resilience, and flexibility as customer needs evolve and case volume changes
  • Start from scratch
  • Center on date
  • Center on date property
HubSpot

1,001-5,000 employees

Inbound marketing software for businesses
Company Overview
HubSpot believes businesses can grow with a conscience, and succeed with a soul — and that they can do it with inbound. That's why they've created an ecosystem uniting software, education, and community to help businesses grow better every day.
Benefits
  • Unlimited Vacation & Global Week of Rest
  • Remote Work
  • Five-Year Sabbatical
  • HubCare
  • Parental Benefits
  • Leadership Development
  • [email protected]
  • Employee Stock Purchase
  • Tuition Reimbursement
  • Ongoing Learning
  • Employee Resource Groups
  • Fun Stuff
Company Values
  • We solve for the customer.
  • We work to be remarkably transparent.
  • We favor autonomy & accountability.
  • We believe our best perk is amazing peers.
  • We lean towards long-term impact.