Part-Time

Financial Mediation Specialist

Deadline 8/15/26
Intrum

Intrum

5,001-10,000 employees

Credit management and debt resolution services

Compensation Overview

€1.9k - €2.1k/mo

Saint-Priest, France

In Person

Category
Accounting (1)

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Requirements
  • Experience in customer relations, particularly in financial mediation.
  • Knowledge of multichannel customer-relations techniques.
  • Comfort with digital environments and computer tools.
  • Clear, professional, and reasoned communication to facilitate mediation.
  • Negotiation skills and willingness to meet challenges.
  • Versatility, autonomy, and active listening.
Responsibilities
  • Act as a trusted contact for debtor customers by offering amicable solutions and resolving disputes.
  • Handle and process debtor customers’ requests by telephone, email, and multichannel methods.
  • Negotiate payment plans and payment schedules by conducting solvency assessments.
  • Process invoices and conduct preventive follow-ups.
  • Process collections and implement suitable payment solutions.
  • Track cases in compliance with professional ethics, company processes, and instructions.

Intrum is a European provider of credit management and debt resolution services across 20 countries, serving about 70,000 businesses and handling thousands of debt interactions daily. It helps businesses speed up late payments and recover unpaid invoices while assisting individuals to overcome financial challenges with a respectful, humane approach. It uses digital transformation, including Ophelos, an AI-native debt resolution platform, and Inio, a payment platform, to make collections more efficient and customer-friendly. Its goal is sustainable financial recovery and wellbeing for individuals, while supporting businesses to maintain economic stability, differentiating itself through scale, experience, and a people-centered, tech-enabled approach.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Stockholms kommun, Sweden

Founded

1923

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Simplify Jobs

Simplify's Take

What believers are saying

  • Intrum closed its SEK 7.5 billion capital raise on July 1, 2026.
  • The €525 million 2031 notes refinancing removed near-term 2027 bond pressure.
  • Q1 2026 servicing EBIT margin reached 25%, up from 22%.

What critics are saying

  • Q1 2026 income fell 12%, showing growth still trails cost cuts.
  • Intrum's headcount fell to 8,267 FTEs in Q1 2026, signaling ongoing restructuring strain.
  • If servicing income keeps shrinking, Intrum's leveraged balance sheet faces renewed distress by 2027.

What makes Intrum unique

  • Intrum spans 20 European markets, pairing servicing, collections, and invoice delivery at scale.
  • Its 2026 Siirto partnership puts invoices directly inside consumers' banking apps.
  • Ophelos gives Intrum AI-native collections across eight markets, strengthening digital execution.

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Benefits

Health Insurance

Life Insurance

Private Medical Insurance

Disability Insurance

Wellness Program

Gym Membership

Phone/Internet Stipend

Home Office Stipend

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Hybrid Work Options

Remote Work Options

Paid Vacation

Paid Holidays

Sabbatical Leave

Flexible Work Hours

Professional Development Budget

Conference Attendance Budget

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Siirto Brand Oy
Aug 4th, 2026
Intrum and Siirto partner up: Invoices delivered straight to where they're paid.

Intrum and Siirto partner up: Invoices delivered straight to where they're paid. Article - 04.08.2026 The cooperation between Intrum and Siirto brings invoices forwarded by Intrum directly to consumers' online banks. Siirto's e-invoice address forwarding service makes receiving and paying invoices smoother for consumers, while giving companies a wider opportunity to make use of the e-invoice channel as part of modern invoice delivery. Siirto Brand Oy and credit management company Intrum are starting a cooperation in invoicing services. As a result, invoices forwarded by Intrum will be more easily available in the e-invoice channel through Siirto's e-invoice address forwarding service. The service complements Intrum's multichannel invoice delivery and also makes the first invoice available in online banks. Intrum is Europe's leading credit management company, helping around 20,000 companies in Finland by offering services across the entire receivables management lifecycle - from credit decisions and invoice delivery to the collection of overdue receivables. A smoother way for consumers to pay invoices. In practice, the invoice is routed to the consumer's familiar banking environment, where it can be reviewed and approved for payment. For consumers, this means a smoother everyday life: the invoice appears in the same place where payments are otherwise handled, and payment details don't need to be moved separately from one channel to another. When the invoice is easy to find and the payment can be approved, for example, in the banking app, payments happen more promptly and the risk of an invoice being forgotten is reduced. An easier way for companies to make use of e-invoices. For business customers, Siirto provides an easier way to deliver invoices forwarded by Intrum as e-invoices. This helps reach consumer customers where the invoice is most often paid, while also supporting the digitalisation of invoicing. From a company's perspective, the benefit comes from a smoother customer experience, a monitored and automated invoice delivery process, and the ability to make paying as easy as possible for the recipient. When the invoice is in the right channel at the right time, the payment process can also move forward faster. The cooperation brings flexibility to invoicing. The cooperation strengthens Intrum's ability to offer companies flexible and efficient invoice delivery solutions, and gives consumers an easy way to receive and pay invoices digitally. "By combining Intrum's invoicing expertise with Siirto's data services, we can offer companies an even more up-to-date and efficient way to reach their customers, and speed up the payment process." Kati Velling, Development Manager, Intrum Siirto is a Finnish payments and invoicing service that operates directly within banks' own online and mobile banking services, without a separate application. Siirto is initially available in OP's and Nordea's banking apps, where it offers consumers a familiar, secure and consistent user experience. Siirto Brand Oy is responsible for the development and administration of the service. The company is owned by OP and Nordea, and its mission is to build a secure and widely adopted account-based payments and invoicing infrastructure for Finland. Intrum is a leading provider of credit management services across 20 markets in Europe. By helping companies get paid and supporting people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society. Intrum has around 9,000 dedicated professionals serving approximately 70,000 companies across Europe. In 2025, revenue was SEK 17 billion. Intrum is headquartered in Stockholm, Sweden, and Intrum's share is listed on Nasdaq Stockholm. More information is available at www.intrum.com. Get started with Siirto. Join over a million Finns. Activate the service in your banking app. start using siirto

Mynewsdesk
Jul 10th, 2026
Brocc Finance completes acquisition of minority interests in NPL portfolios from Intrum.

Brocc Finance completes acquisition of minority interests in NPL portfolios from Intrum. Stockholm, Sweden - July 10, 2026 - Brocc Finance AB ("Brocc"), a Swedish credit institution, today announced that it has completed the acquisition of the remaining 35% minority interest in unsecured non-performing loan ("NPL") portfolios previously held through a joint venture between Brocc and Intrum AB ("Intrum"), a leading European credit management services company. As a result, Brocc has obtained full ownership of the portfolios. The transaction is an important step in the optimization of Brocc's group structure, enhancing capital efficiency and generating material operational synergies The co-investment arrangement in unsecured NPLs between Intrum and Brocc remain in place. Jason Davis, CIO of Brocc, commented: "This transaction is a milestone in establishing Brocc as a leading pan-European investor in distressed debt. By simplifying our group structure and enhancing capital efficiency, we reinforce our position to deliver on our targets - through helping banks strengthen their financial health and free up capital to support growth." Looking ahead, Brocc remains committed to sustainable, responsible growth, guided by its core purpose of empowering financial resilience for individuals, businesses and institutions across Europe. Topics. Regions. Brocc Finance AB is a technology-driven credit institution operating in unsecured NPLs across Europe and providing specialized consumer finance solutions in Sweden and Finland. Founded in 2016 and licensed as a credit institution in 2021, Brocc was acquired by affiliates of Cerberus Capital Management, L.P. in October 2025. Brocc empowers consumers with greater financial freedom and flexibility by delivering its core loan and deposit offerings through exceptional customer experience, operational efficiency, data-driven insights, and efficient funding.

MarketScreener
Jul 6th, 2026
Intrum issues new bonds to refinance

Credit management company Intrum has, through its subsidiary Intrum Investments and Financing, launched an offering of senior secured fixed-rate bonds due 2031 in a principal amount of €525m. The...

MarketScreener
Jul 1st, 2026
Intrum's rights issue oversubscribed, raises 6 billion kronor

Debt collection and credit management company Intrum's fully underwritten rights issue has been oversubscribed. Final results show that about 96.3 percent of the offered shares were subscribed for...

Intrum
May 19th, 2026
Intrum enters first co-investment transaction in Eastern Europe | Intrum

Intrum AB (publ), Europe’s leader in credit management services, has completed its first co-investment transaction in Hungary together with a new co-investor, one Europe’s leading NPL investors, further advancing the company’s capital-light strategy and co-investment model.