Billing Specialist
Posted on 3/23/2023

51-200 employees

Open-source password management solutions
Company Overview
Bitwarden's mission is to empower individuals, teams, and organizations to safely manage their sensitive information online. Millions of users around the world, including many of the world’s largest organizations, trust Bitwarden to protect their online information using a transparent, open source approach to password management.
Remote in USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • A passion for helping Bitwarden users
  • A strong sense of empathy and the ability to advocate for others
  • Experience with customer service and communicating billing issues with customers and other internal departments
  • Understanding the sensitivity of working with confidential, billing, and accounting information
  • Superb organisation, attention to detail, and time management skills
  • Excellent written and verbal communication skills
  • Creative problem-solving skills, good judgement, logic, and ability to learn new things quickly
  • Strong work ethic
  • Experience multitasking in a cross-functional, fast-paced environment
  • Working knowledge of Google G Suite and/or Microsoft Office applications
  • Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world's largest organisations
  • Become an expert. You'll get immersed in the prominent technology markets of security and open source software
  • We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups
  • Learn and grow. Take on new challenges with the support of your team
  • Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
  • Answer customer questions about billing and account status
  • Accurately identify and resolve any billing and account errors or issues
  • Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
  • Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
  • Setup and maintain customer accounts in the billing system
  • Assist with other accounting duties and participate in departmental projects to meet business needs
Desired Qualifications
  • Experience with cloud and/or web-based applications is a plus
  • Experience working with Stripe is a plus
  • Experience in retail or other fast-paced customer facing environments is a plus