JD 4+ years of experience · Extensive experience in managing Workplace technologies specially running a mid-sized to large Desk · At least Bachelor’s Degree in the IT Field (BCA, BTech. Etc.) · Certified in Microsoft technologies like MCP, MCSE etc. · Experience in managing globally distributed teams · Excellent Communication Skills · Understand Managed Services Concept and how SLA driven contracts work · Aptitude towards analytics · Certified in Microsoft technologies like MCP, MCSE etc. · Understand Software Distribution and tools like SCCM etc. · Experience in managing globally distributed teams