Responsibilities

• Engage with customers to understand their business challenges and goals and map them to Relativity’s product portfolio. 
• Assist current RelativityOne customers to improve and update their platform usage with Extend Products, which include helping them with workflow change and adaptation. 
• Maintain regular contact and feedback between the consultant and the customer. This may involve virtual meetings and occasional onsite meetings to show and explain features and steps for the specific project with one or two customer team members. 
• Make sure the partner or customer can use Extend products independently. The consultant also develops advocates within the customer firm who can promote and encourage adoption to others within the customer organization. 
• Provide product knowledge and advice to customers on how to use Relativity’s Extend products effectively to get the desired outcome. 
• Deliver training, coaching, and consulting services to customers to help them adopt and optimize Relativity’s Extend products. 
• Work with sales, product, engineering, and customer success teams to share feedback and insights on customer demands, product performance, and market developments. 
• Keep informed about Relativity’s product plans, features, and releases, and communicate them clearly to customers. 

Qualifications

• Bachelor’s degree or equivalent work experience 
• At least five years of experience in ediscovery project management, product management, client services or success roles 
• Solid understanding of AI/ML solutions for ediscovery and legal workflow problems 
• Excellent communication, presentation, and interpersonal relations 
• Exceptional business/technical acumen, including problem-solving and critical thinking  
• Exercise sound judgment and ability to make independent decisions  
• Demonstrate consistent commitment to core company values 
• Willingness to travel up to 25% of the time to meet customers on-site or work with team members in regional office 
• Relativity certification is a plus 
• #LI-NW1

Compensation

• Relativity is committed to competitive, fair, and equitable compensation practices.  


• This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between $124,000 and $186,000. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.