Job Summary:  The Agile & IT Process Consultant provides expert guidance and support to Medrio’s Product & Technology division in its continuous improvement journey toward Agile transformation and optimizing IT process.  This individual is a champion for continuous improvement and SDLC maturity, guiding others in the development of well-defined, structured, and optimized processes.  The Agile & IT Process Consultant will collaborate with Product & Technology leaders and individual contributors to understand their unique challenges and goals, and then develop tailored strategies and solutions to drive improvement and efficiency. The Agile & IT Process Consultant plays a key role in ensuring that different departments and teams can work in alignment, increasing flexibility and improving productivity.  Accordingly, this role may also include project management for complex, cross-functional departmental initiatives or problem management coordination for high profile, customer-facing technical issues.

Essential Duties and Responsibilities:

Process Analysis, Design and Optimization:

• Evaluate existing Agile and SDLC processes for bottlenecks, inefficiencies, and areas for improvement using techniques such as Lean, Six Sigma, Kaizen, or other recognized process improvement methodologies.
• Collaborate with cross-functional teams to gather requirements and understand their needs.
• Design streamlined solutions for workflows, tools, and methodologies to enhance the efficiency and quality of Medrio’s SDLC and Agile practices.
• Ensure compliance with regulatory standards and security protocols.

Change Management and Implementation:

• Develop and implement change management strategies and frameworks to support the adoption of new processes, tools, and ways of working.
• Facilitate change impact assessments and stakeholder analysis to identify potential risks and dependencies associated with proposed changes.
• Work closely with product owners, scrum masters, leaders, and other stakeholders to prioritize and sequence changes based on business value and urgency.
• Ensure changes are communicated effectively and transparently to all stakeholders, fostering buy-in and alignment.
• Monitor progress and address any challenges during implementation.

Performance and Quality Metrics:

• Leverage data analytics and reporting tools -- e.g. Power BI, Tableau, Structure for Jira, Scriptrunner, or similar -- to identify patterns and insights that help inform leaders’ decisions related to resource planning, team performance, process effectiveness, and system impacts.
• Define key performance indicators (KPIs) and metrics to measure process effectiveness.
• Regularly assess process performance, making data-driven adjustments as needed.
• Conduct audits to ensure adherence to established procedures.

Risk Management and Mitigation:

• Identify potential risks related to SDLC processes and propose risk mitigation strategies.
• Oversee and coordinate problem management for CAPAs and high profile, customer-facing technical issues, as needed.
• Collaborate with scrum masters, project managers and stakeholders to minimize risks.
• Write/edit procedure manuals, SOPs, and work instructions for Product & Technology

Training, Coaching, and Continuous Learning:

• Provide training and coaching on Agile principles, methodologies, and tools to foster a culture of continuous improvement and collaboration.
• Stay updated on industry trends, emerging technologies, and best practices in Agile and IT process management, and incorporate relevant knowledge into team engagements.
• Champion Agile, SDLC, ITIL, and other industry best practices within the organization.

Facilitate & Support Cross-Team Agile Activities

• Coordinate with product management, software development, software test and quality teams to ensure quality, on time releases of Medrio products; including facilitation Scrum of Scrums, system demos, or other cross-team activities.
• Track and drive the resolution of issues, collaborating with other team members to remove roadblocks to ensure the timely completion of projects.
• May include serving as Scrum Master to one or more scrum teams, facilitating Scrum ceremonies such as Retrospectives, Sprint Planning, Reviews, Demos, and Standups.

JIRA administration, including but not limited to:

• Configure and/or validate Jira workflows, permission schemes, dashboards, screens, automation rules, integrations with other systems, and Jira upgrades and maintenance.
• Analyze and document current functionality, as well as potential areas of improvement
• Evaluate, test, install, and manage third-party add-ons

Other Skills and Abilities:

• Ability to work independently when provided high level problem statements or rudimentary requirements; proactively identifying stakeholders and action items as needed.
• Ability to collaborate well with others across the Product & Tech division, and demonstrate a positive, constructive focus on what’s possible to achieve, rather than what’s not possible.
• Strong analytical and problem-solving skills to assess complex situations, identify root causes, and develop effective solutions, with a strong commitment to delivering high-quality results.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
• Experience in change management, including facilitating workshops, training sessions, and managing resistance to change.

Education and Years of Experience:

• Proven experience (minimum 3 years) working as an Agile Coach, SDLC Process Consultant, Scrum Master, or Product Owner.
• Deep understanding of Agile methodologies (e.g., Scrum, SAFe, Kanban) and experience implementing Agile practices in diverse organizational contexts.
• Proficiency in process mapping, gap analysis, and process reengineering.
• Strong experience with Jira, ideally as a project admin, site admin, or organization admin
• Helpful, but not required:
• Certification as a Scrum Master, Product Owner, Release Train Engineer, SAFe DevOps Professional, or similar
• Experience working in a regulated environment such as the Healthcare, Pharmaceutical or Medical Device industries

Customers or Clients:

• Leaders and individual contributors within Medrio’s Product & Technology division
• Stakeholders outside of Product & Technology, when Agile and IT processes or software tools impact those individuals or their teams

Working Conditions: 

This is a remote position, with minimal travel anticipated a few times per year, at most.

About Medrio:

Medrio’s SaaS offering is a key component in the pipeline of getting lifesaving drugs to the people who need them. We automate the clinic trial process and offer significant advantages over the competition: 75% lower cost, setup in days rather than months, and much better ease of use. Founded in 2005 we are privately owned, profitable, and are currently experiencing geometric growth in terms of customers, revenue, and employees. We believe in wellness! Medrio covers the cost of employee premiums for medical, dental, vision, life and LTD insurance, gym membership, and we promote an atmosphere of work/life balance, including flexible work schedules and unlimited PTO. 

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We are looking for smart, collaborative, creative, and conscientious people to help us expand our product capabilities and better serve our customers.

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.

Salary Range: $115,000 - $145,000