Full-Time

Customer Advisor

Confirmed live in the last 24 hours

CarMax

CarMax

10,001+ employees

Retailer of used cars with no-haggle pricing

Automotive & Transportation
Consumer Software
Financial Services

Entry, Junior

Newark, DE, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following CarMax's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Demonstrate exceptional interpersonal, communication, and customer service skills.
  • Demonstrate exceptional telephone etiquette and active listening skills.
  • Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
  • Meet or exceed CarMax guidelines for customer satisfaction.
  • Read, interpret and transcribe data in order to maintain accurate records.
  • Intermediate computer skills, including spreadsheet knowledge.
  • Successfully work with associates in other departments within the store.
  • Perform multiple duties in a high-energy, fast-paced working environment.
  • Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
  • Stay current in CarMax provided training in all areas of the Service process.
Responsibilities
  • Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.
  • Assist Service/Customer Operators with incoming service calls when needed.
  • Accurately interview and document customer concerns.
  • Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).
  • Create repair orders, and route work to technicians or mechanical associates.
  • Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
  • Consult with customers regarding needed repairs.
  • Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing.
  • Close and invoice repair orders.
  • Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
  • Collects service payments and manages cash including receiving and counting money.
  • Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.
  • Ensure all customer concerns are addressed and resolved in a timely manner.

CarMax is a major retailer in the used car market, primarily operating in the United States. The company focuses on providing a customer-friendly experience, featuring a no-haggle pricing system that allows customers to purchase vehicles without the stress of negotiation. CarMax acquires used cars from individuals and auctions, reconditions them to meet quality standards, and sells them at competitive prices. They also offer financing options and extended service plans to enhance their revenue. Customers can browse inventory, get appraisals, and complete purchases online, making the process convenient. CarMax emphasizes integrity and respect in its operations, hiring military veterans and providing comprehensive employee benefits. Their commitment to continuous improvement and customer satisfaction has established them as the largest retailer of used cars in the U.S.

Company Stage

IPO

Total Funding

N/A

Headquarters

Richmond, Virginia

Founded

1993

Simplify Jobs

Simplify's Take

What believers are saying

  • CarMax's focus on EV inventory aligns with global sustainability trends, attracting eco-conscious consumers.
  • Partnerships for AI-driven customer service enhance engagement and streamline operations.
  • Expansion into VR showrooms could attract tech-savvy customers and enhance digital shopping.

What critics are saying

  • Competition from online-only platforms like Vroom and Carvana could erode CarMax's market share.
  • Rising interest rates may make financing more expensive, potentially reducing sales.
  • Supply chain disruptions could affect CarMax's inventory levels and sales.

What makes CarMax unique

  • CarMax offers a no-haggle pricing system, ensuring stress-free transactions for customers.
  • The company uses technology to enhance customer experience, including online purchases and appraisals.
  • CarMax is committed to employee well-being, offering comprehensive benefits and military hiring.

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Benefits

Professional Development Budget

Flexible Work Hours