Full-Time

Customer Advisor

Confirmed live in the last 24 hours

CarMax

CarMax

10,001+ employees

Retailer of used cars with no-haggle pricing

Entry, Junior

Newark, DE, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Demonstrate exceptional interpersonal, communication, and customer service skills.
  • Demonstrate exceptional telephone etiquette and active listening skills.
  • Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
  • Meet or exceed CarMax guidelines for customer satisfaction.
  • Read, interpret and transcribe data in order to maintain accurate records.
  • Intermediate computer skills, including spreadsheet knowledge.
  • Successfully work with associates in other departments within the store.
  • Perform multiple duties in a high-energy, fast-paced working environment.
  • Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
  • Stay current in CarMax provided training in all areas of the Service process.
Responsibilities
  • Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.
  • Assist Service/Customer Operators with incoming service calls when needed.
  • Accurately interview and document customer concerns.
  • Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).
  • Create repair orders, and route work to technicians or mechanical associates.
  • Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
  • Consult with customers regarding needed repairs.
  • Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing.
  • Close and invoice repair orders.
  • Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
  • Collects service payments and manages cash including receiving and counting money.
  • Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.
  • Ensure all customer concerns are addressed and resolved in a timely manner.

CarMax is a leading retailer in the used car market in the United States, known for its customer-friendly approach and no-haggle pricing system. The company buys used cars, reconditions them to high standards, and sells them online, allowing customers to browse inventory and complete purchases easily. CarMax differentiates itself by prioritizing integrity and respect in its hiring practices, actively employing military veterans and offering comprehensive employee benefits. Their goal is to continuously improve their services and maintain their position as the largest retailer of used cars in the U.S.

Company Size

10,001+

Company Stage

IPO

Total Funding

N/A

Headquarters

Richmond, Virginia

Founded

1993

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for EVs allows CarMax to expand inventory and attract eco-conscious buyers.
  • CarMax's digital presence aligns with the rise of online car buying platforms.
  • AI integration, like virtual assistant Skye, enhances customer interaction and satisfaction.

What critics are saying

  • Competition from online-only platforms like Vroom and Carvana could erode CarMax's market share.
  • Economic downturns may decrease consumer spending on used cars, impacting sales.
  • Fluctuations in used car prices could affect CarMax's profit margins.

What makes CarMax unique

  • CarMax offers a no-haggle pricing system, ensuring stress-free transactions for customers.
  • The company integrates technology, allowing online browsing, appraisals, and purchases.
  • CarMax's commitment to employee well-being ensures a motivated and dedicated workforce.

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Benefits

Professional Development Budget

Flexible Work Hours

Company News

Stockhouse
Feb 19th, 2025
ANGEL CITY FOOTBALL CLUB ANNOUNCES NEW PARTNERSHIP WITH CARMAX

CarMax is also a multi-year partner with the National Women's Soccer League (NWSL) and is the presenting partner of the NWSL Shield, awarded to the club with the best record at the conclusion of the regular season and committed their investment toward increasing Shield bonuses the last three years.

MarketBeat
Feb 18th, 2025
Hickory Asset Management Inc. Makes New Investment in CarMax, Inc. (NYSE:KMX)

Hickory Asset Management Inc. makes new Investment in CarMax, Inc. (NYSE:KMX).

Forbes
Jan 3rd, 2025
CarMax's Virtual Assistant, Skye, Balances Tech With A Human Touch

As an early use case, CarMax partnered with Carnegie Mellon University and other experts to explore how conversational agents could assist customers before and during a test drive.

DMG Energy
Dec 27th, 2024
Why Is CarMax, Inc. (KMX) Among the Best Car Repair Stocks to Invest In Now?

Why is CarMax, Inc. (KMX) among the Best Car Repair Stocks to Invest In now?

MarketBeat
Dec 11th, 2024
Neo Ivy Capital Management Makes New Investment in CarMax, Inc. (NYSE:KMX)

Neo Ivy Capital Management makes new investment in CarMax, Inc. (NYSE:KMX).