Facebook pixel

Staff UX Researcher
Posted on 5/28/2022
San Francisco, CA, USA • Remote • New York, NY, USA
Experience Level
Desired Skills
Data Analysis
Data Science
Product Design
UI/UX Design
  • 10+ years of experience owning and leading user research projects and initiatives with demonstrated product/design impact via your research insights
  • Practical experience with a wide variety of qualitative and quantitative research methods, techniques for synthesis, and testing tools. You should be comfortable with survey design and analysis
  • Demonstrated ability to make informed decisions about how and when to apply research methods based on solid understanding of their benefits and tradeoffs
  • Embraces and thrives in a fast-paced, changing, potentially ambiguous but highly dynamic culture. Independent, proactive problem-solver who can adapt to changing priorities while staying in sync with multiple stakeholders
  • Demonstrated ability to collaborate with other researchers, designers, product managers, product marketers, and engineers
  • Open to trying new ways of working and teaching the broader organization how to integrate research into our daily activities
  • Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Eagerness to continually learn, grow and improve the craft of research
  • Genuine empathy for small business owners and employees and a deep desire to improve their lives
  • Develop a strategic research roadmap to identify and answer the most critical questions about our customers in partnership with product, design, and cross-functional stakeholders. This will range from generative strategic research to more tactical evaluative research
  • Synthesize/analyze data and findings, developing actionable insights, outputs and frameworks for both short term and long term research needs
  • Design compelling and digestible deliverables, focused on storytelling and highlighting important insights for longevity
  • Evaluate and experiment with new and emerging methods and technologies, and identify if/how to incorporate them into the team's toolkit
  • Work with our UX Research Operations team to identify opportunities & processes for teams to partner on and shape Gusto's research practices from the ground up
  • Collaborate closely with other research and user engagement functions (Data Science, Marketing, Customer Experience, and Sales) to identify leading-edge customer behaviors, attitudes, expectations, and values, and uncover new experience opportunities
Desired Qualifications
  • Practical UX Research experience in consumer, retail or B2B2C industries and/or regulated industries
  • Experience with quantitative research with a good data analysis skill set
  • In-house research experience on new and emerging technologies
  • Human-centered Design, Human-computer Interaction, Design Thinking. Empathy Training

1,001-5,000 employees

Cloud-based payroll, benefits, and human resource management solution
Company Overview
Gusto's mission is to help companies put people first. The company operates an online payroll, health benefits, and workers' compensation platform.
  • It’s a marathon, not a sprint: Employees celebrating 5 or 10 years at Gusto enjoy a month-long sabbatical to travel and relax after all their hard work.
  • Meals and conversations: Free meals, snacks, and drinks to keep us fueled, but more importantly: they bring people together and foster community.
  • Wellness for every body: We’re proud to offer inclusive health care such as hormone treatments, gender-affirming surgery, therapy, family planning, and more.
  • The time you need: Our flexible PTO policy means every employee is encouraged to take the time they need now to keep doing great work, long term.
  • Family-friendly benefits: Fertility treatments, primary and secondary parental leave, sleep coaching, house cleaning for new parents, and more.
  • Be well, be you: Get free, comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend and mental health resources too.
Company Core Values
  • Embody a service mindset: Never stop advocating for the needs of others.
  • Dream big, then make it real: Be ambitious. Show and do is greater than tell and talk.
  • Be proud of the how: Ensure deep integrity in everything you do.
  • Embrace an ownership mentality: Take initiative to leave things better than you found them.
  • Debate then commit: Share openly, question respectfully, and once a decision is made, commit fully.
  • Build with humility: Put collective success before individual achievements.