Full-Time
Customer Service Representative
Schweitzer Engineering Laboratories
5,001-10,000 employees
Designs protective relays and power solutions
No salary listed
Nadd Hessa - Dubai Silicon Oasis - Dubai - United Arab Emirates
In Person
Associate's
 Customer Experience & Support (1) |
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- A minimum of 2 years of customer service experience is required.
- An Associate's degree or related business experience is required.
- Strong computer skills are required.
- The ability to learn concepts and technical details of products is required.
- The ability to work cooperatively in a team environment is required.
- The ability to travel up to 10% is required.
- Provide customer care to internal and external customers.
- Engage in regional customer support activities, including accurate entry of orders, quotes, and return merchandise authorizations, and creation and maintenance of special specifications.
- Communicate with customers and representatives about deliverables and resolve additional customer service issues with work direction from supervisors and peers.
- Complete and pass required customer service certifications.
- Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
Schweitzer Engineering Laboratories (SEL) designs and manufactures devices, software, and systems that make electric power safer, more reliable, and more economical. Their products include protective relays and related equipment that monitor and control power systems; they also provide software and system-level solutions to manage and protect electrical grids. SEL’s protective-relay legacy dates back 40 years, and today their devices are used in 173 countries. The company differentiates itself through long-term support: a top 10-year warranty and no-cost technical support for as long as its products remain in service, plus strong utilities and private-industry partnerships. SEL’s goal is to modernize the global power grid and keep critical electricity infrastructure smarter, more sustainable, and more resilient.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Pullman, Washington
Founded
1982
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Simplify's Take
What believers are saying
- SEL bought Pullman Building Supply on July 31, 2026, targeting 300 manufacturing jobs.
- SEL's Moscow expansion and Charlotte investments deepen capacity for surging grid-demand orders.
- SEL launched a land-mobile-radio product and LINAM UGFI, widening cross-sell into utilities.
What critics are saying
- SEL must open two 2027 factories without delays, overruns, or quality failures.
- Any utility cyberattack or firmware bug can damage trust and freeze orders quickly.
- Patent trolls like Swirlate IP can refile claims and drain management attention.
What makes Schweitzer Engineering Laboratories unique
- SEL sells protection-and-control gear embedded in mission-critical electric grids.
- SEL operates 5,081 employees, 109 offices, and manufacturing across Pullman, Moscow, and Illinois.
- SEL and S&C launched interoperable IntelliRupter control with IEC 61869 Sampled Values.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Professional Development Budget
Wellness Program
Family Planning Benefits
Company News
Schweitzer Engineering Laboratories will purchase the former Pullman Building Supply property on Fairmount Drive in Pullman, the company announced Friday. SEL plans to transform the 35,810-square-foot building into a modern manufacturing facility for its products. The facility is expected to open in early 2027 with 300 employees. The property has been vacant since Moscow & Pullman Building Supply closed its Pullman location in November 2024. This expansion follows SEL's $50 million manufacturing facility currently under construction in Moscow next to its existing printed circuit board factory on Reisenauer Road. That facility will also be completed in 2027 and eventually employ 1,000 people. SEL currently has more than 300 job openings in Pullman and 500 across the US and globally.
SEL names new vice president of property. * Jun 26, 2026 Updated 1 hr ago PULLMAN - Schweitzer Engineering Laboratories (SEL) has named Jesse Quintanilla vice president of property. He succeeds Jana Schultheis, who retired from the company in June 2026. In this role, Quintanilla will oversee all SEL property holdings, including more than 2 million square feet of owned and leased space across 109 offices worldwide. Jesse will direct the SEL property management team, which leads the design and construction of new SEL buildings, and the facilities team, which provides maintenance and operational support for all properties. "Jesse's career at SEL exemplifies dedication and leadership," said Joey Nestegard, executive vice president. "He brings a strong background in construction, finance, accounting and leading our international panels and enclosures operations. Together, this experience will provide valuable perspective to our property team." Quintanilla joined SEL in 2005 as an accountant and has held roles of increasing responsibility, including finance manager, finance director and director of business operations. In his most recent role, he led the global panel business unit, which integrates SEL technology into enclosure panels used in protection and automation solutions. Prior to joining SEL, Quintanilla worked for Motley-Motley, a regional construction company. "I'm honored to step into this role at a time of continued growth for SEL," said Quintanilla. "Our property and facilities strategy play a critical role in supporting our people, our customers and our long-term success. I look forward to working closely with teams across the company to ensure our global footprint enables safe, efficient and scalable operations." Quintanilla has a bachelor's degree in business administration with a concentration in accounting from Washington State University and a master's degree in business administration from the University of Idaho. He serves on the Accounting Academic Advisory Board for the University of Idaho and the International Business Advisory Board for Washington State University.
Panel Built, Inc. announces facility expansions to support strategic growth and key utility partnerships. ACCESS Newswire 13th May 2026, 23:40 GMT+11 BLAIRSVILLE, GA / ACCESS Newswire / May 13, 2026 / Panel Built, Inc., a leading provider of custom modular buildings and enclosures, today announced several major operational expansions, strengthening its ability to support large-scale infrastructure and utility projects. The facility expansions include a 73,000-square-foot addition to the company's main Blairsville campus and a 6,400-square-foot expansion at its 129 facility. This expansion comes at a pivotal time as Panel Built continues to strengthen partnerships with industry leaders, including Schweitzer Engineering Laboratories (SEL), and to support major utility customers. As part of this initiative, Panel Built is positioning itself as a comprehensive solution provider, delivering scalable, high-quality enclosures tailored to the evolving needs of the power and utility sector. 'Our recent operational growth allows us to take on more complex, large-scale projects with confidence. We are excited about the opportunity to collaborate with SEL to deliver innovative, reliable solutions that meet the demands of modern power infrastructure,' said Panel Built's Steve Grzesik. Panel Built's expanded capabilities include increased production capacity, enhanced engineering resources, and continued investment in advanced manufacturing processes. These improvements further solidify the company's reputation as a trusted partner for modular building solutions in mission-critical environments. Discover more Affiliate news content Community news platform Cultural exchange programs About Panel Built, Inc. Panel Built, Inc. is a leading manufacturer of modular buildings, mezzanines, and prefabricated structures serving a wide range of industries. Based in Blairsville, Georgia, the company specializes in designing and manufacturing custom solutions tailored to its customers' specific needs. Contact Information Media Contact
S&C Electric Company has announced a collaboration with Schweitzer Engineering Laboratories on the upcoming SEL-651RD Advanced Digital Control, expanding interoperability for its IntelliRupter PulseCloser Fault Interrupter. The partnership combines S&C's PulseClosing Technology, which uses 95% less energy than conventional reclosers, with SEL's protection and automation capabilities. The solution uses a fiber-optic interface based on IEC 61869 Sampled Values, simplifying installation and improving measurement accuracy compared to traditional analog cabling. The SEL-651RD will serve as an additional control option for both new and existing IntelliRupter installations, enabling utilities already standardised on SEL to integrate the technology seamlessly. The SEL-651RD is expected to be available for retrofit applications in Q4 2026, with further deployment options planned for 2027.
Schweitzer Engineering Laboratories (SEL) recently released its 2025 Freedom Index Rankings for states.