Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

As a Product Manager II - Internal Tooling, you aid the growth of our company’s internal capabilities by working to continuously improve the business through strategy and action. You help to guide us on the right path - balancing the business, customer, and technical needs towards world-class results. You interact with stakeholders across the company, including: Product, Customer Success, Fintech, Internal Tools, and Analytics (and provide c-level updates from time to time).  You help strategize the deployment and scaling of our internal processes throughout a customers’ lifecycle. 

By joining our team, you sign up to grow personally and professionally, and help others do the same. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. 

What you do each day:

• Think. Identify opportunities, and define Internal Tooling vision and strategy
• Operationalize the Product strategy for Internal Tools (specifically our Salesforce CRM) that serve our internal teams
• Identify and implement improvements and system customizations that benefit our internal support teams and Housecall Pro as a whole
• Explore. Collaborate to develop strategy, explore compelling solutions, drive execution of features and functionality, and launch/measure/learn/iterate/improve products
• Work with our Customer Success and Support teams to systematically identify and prioritize opportunities for operational efficiency
• Work with the Salesforce Administrators to perform day-to-day maintenance in Salesforce, including maintaining custom objects, automation, user profiles, and other key functionality as needed 
• Plan. Effectively plan how to go from idea to delivery and communicate that plan to internal teams and stakeholders
• Develop and maintain a clear roadmap for our Salesforce CRM, tightly aligning on business strategy and driving alignment across teams
• Plan day-to-day operations of the product team
• Build. Drive the execution of building functionality by doing whatever is needed to keep momentum going alongside stakeholders
• Balance delivering short-term improvements while driving the development and rollout of long-term upgrades
• Launch & Learn. Effectively launch, measure, learn, and iterate quickly to improve internal tools and  performance
• Explore advanced technologies to automate routine operations tasks, to free our operations team to focus on high-value customer-facing activities
• Rapidly develop post-launch product iterations

Qualifications: 

• 3+ years of product management experience or equivalent team lead experience
• Experience working with and driving alignment across multiple functional areas and stakeholders
• Experience defining system requirements, strategy, testing, and training efforts
• Strong project management and communication skills
• What will help you succeed in this role:
• Thriving in ambiguity and excellent adaptability
• Familiarity with Salesforce tools
• Excellent problem-solving, organizational, and analytical skills
• Experience integrating software with Salesforce such as such as Genesys and SMS Magic
• Familiarity or experience as a Sales Engineer, Customer Support Specialist, or other customer-facing role

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

This role is open to candidates and the expected salary range for this role is $104,000-$130,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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