Full-Time
Manager – Customer Success
Enterprise
Posted on 10/17/2022
Ironclad
501-1,000 employees
Digital platform for automating contract management
Mid, Senior, Expert
San Francisco, CA, USA
- 4+ years relevant experience in a Senior Customer Success or Account Management role
- Strong track record of leading customer relationships centered around partnering to drive high value business outcomes
- Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- High EQ, servant leader who has experience leading and developing high performing teams
- Exceptional problem solving and analytical skills
- Strong cross functional collaborator who capably works with other leaders to achieve shared outcomes
- Strong executive presence and communication skills
- Meet or exceed Gross Renewal Rate, product adoption, and customer experience targets within our Enterprise Success portfolio while reporting out regularly on performance metrics
- Hire, develop, and lead an inclusive, engaged, and high-performing team of Customer Success Managers with strategic, high-visibility books of business
- Participate in key operational activities including forecasting, at-risk monitoring, and KPI monitoring
- Be a key point of escalation for at-risk customers and partner with the Sr. Manager, Customer Success, Renewals leaders, and Sales leaders on risk mitigation strategies
- Identify and implement process improvement opportunities such as systems efficiency gains and leveraging data to increase automation
Ironclad is a digital contracting platform that simplifies and automates the entire contract lifecycle for legal teams in large enterprises and fast-growing companies. The platform allows users to create, automate, and track contracts in a straightforward manner, making it easier for legal departments to manage high-volume contracts efficiently. Unlike traditional contract management systems, Ironclad is designed to be modern and user-friendly, which helps reduce bottlenecks and improve collaboration within legal teams. The company operates on a subscription-based model, offering various tiers that cater to different business needs, ensuring a steady income stream while providing ongoing support and updates. Ironclad's goal is to enhance the efficiency of contract management processes, enabling legal teams to focus on supporting business growth.
Company Stage
Series E
Total Funding
$344.2M
Headquarters
San Francisco, California
Founded
2014
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 8%
Simplify's Take
What believers are saying
- Ironclad's rapid growth in the enterprise segment and strategic executive hires position it for continued market expansion and innovation.
- The company's AI-driven tools and features, such as the new contextual signature tool, significantly enhance efficiency and user experience, making it a leader in digital contracting.
- Ironclad's flexible subscription model and tiered pricing structure cater to a wide range of business needs, ensuring broad adoption and customer retention.
What critics are saying
- The competitive legal tech market requires Ironclad to continuously innovate to maintain its edge and avoid being outpaced by rivals.
- Dependence on large enterprise clients means that any loss of major customers could significantly impact revenue and growth.
What makes Ironclad unique
- Ironclad's platform is specifically designed for legal teams, offering a user-friendly and modern solution that stands out from traditional, cumbersome contract management tools.
- The company's focus on automation and AI integration, as evidenced by their recent AI-driven features, provides a significant edge in enhancing contract lifecycle management.
- Ironclad's strategic partnerships with major enterprises like Salesforce and KPMG Law, along with recognition in Gartner's Magic Quadrant, underscore its credibility and market leadership.
Benefits
Network of mentors - Receive mentorship from our world-class network of mentors, including founders, salespeople, marketers, engineers, and designers.
Health & wellness - Great health care insurance, monthly fitness reimbursement, and seasonal activities like yoga, surfing, and hikes with our dogs are just some of the ways we help take care of employee health and wellness.
Company retreats - Twice yearly, we retreat to local spots like Tahoe or Wine Country for our company off-sites.
Team events - We bond outside of work over games, happy hours, concerts, and more.