Director of User Research
Posted on 7/19/2023
Hinge Health

501-1,000 employees

Patient-centered Digital Clinic
Company Overview
Hinge Health's mission is to help millions of Americans with chronic pain get their lives back on track through their Digital MSK Clinic, they strive to nurture a supportive, humble, and transparent environment that helps their team do the best work of their careers.
Seattle, WA, USA • Austin, TX, USA • Portland, OR, USA
Experience Level
Desired Skills
Product Design
  • 8-12+ years of User Experience, Marketing and/or Design Research
  • 7-10+ years of managing user research or product design teams
  • A strong body of innovative, customer-centric research work that demonstrates proficiency in insight delivering and strategy
  • Proven ability to deliver insights in a variety of forms that move work forward with clarity
  • Solid history in leading research or design strategy for consumer products (hardware, software and service)
  • Ability to provide strong influence and impact on product direction by being a thoughtful, proactive partner with Product and Design colleagues
  • Excellent communication, presentation, and interpersonal skills including the ability to communicate research insights clearly and persuasively across different audiences and at all levels of the organization
  • Fluent understanding user empathy and how to creatively solve for ambiguous challenges
  • Masterful time management, organizational skills and executional ability
  • Forge relationships with cross-functional partners by building trust among internal partners and driving influence in decision-making across the teams
  • Stong, committed, nurturing leader with proven experience scaling teams with high quality results, low attrition, and thriving team members
  • Demonstrates an awareness and sensitivity to the needs and concerns of individuals and stakeholders from diverse cultures, backgrounds and orientations
  • Lead our research team responsible for our delivering user insights across our product portfolio
  • Support and coach researchers to collaborate effectively with cross-functional partners, translating their curiosities into actionable research questions
  • Help the team work on the most impactful highest leverage problems to drive the business forward
  • Lead a team responsible for designing mixed-method studies, helping them push the boundaries of creative methodologies to gain insights and build empathy with those we serve
  • Guiding the combining and analyzing of quantitative and qualitative data to inspire product strategy, encourage design iteration, and determine the successful features during pilots and post-launch
  • Hire and develop a diverse array of research at scale to drive the best practices and methodology in an inclusive and psychologically safe environment
  • You will thoughtfully scale and foster a growing community of HH Researchers and Product Designers and implement meaningful mechanisms & systems to help the team thrive
Desired Qualifications
  • Consumer Health Experience- you have a passion for contributing to consumer-grade experiences for patients. You understand the nuances of PHI and the importance of navigating it in the research process
  • Master of many method - you research seamlessly across qualitative and quantitative methods, inspiring the team to try new ways of working