Full-Time
Customer Experience Manager
Five Below
10,001+ employees
Discount retailer selling trendy youth goods
Compensation Overview
$18.40/hr
Company Does Not Provide H1B Sponsorship
Rosemont, IL, USA
In Person
 Customer Experience & Support (1) |
|---|
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- High school graduation or equivalent is required.
- A minimum of 2 years of management experience is required.
- Excellent verbal and written communication skills are required.
- The ability to multitask is required.
- Creative thinking is required.
- The ability to maintain composure under pressure is required.
- The ability to operate a cash register is required.
- The ability to move merchandise weighing up to 25 pounds and place or remove merchandise up to a height of 5–10 feet is required.
- The ability to ascend and descend ladders to retrieve and put away stock is required.
- The ability to kneel, bend, twist, and stoop is required.
- The ability to communicate accurately with customers, managers, and coworkers by telephone and face-to-face is required.
- The ability to move across the sales floor and to and from the stock room while retrieving and putting away merchandise is required.
- The ability to work a flexible schedule including days, evenings, weekends, and potentially overnight shifts and travel as required is required.
- The ability to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures is required.
- The ability to remain stationary and upright for 80% of the time is required.
- Ensure that all crew members provide customers with effective personal contact and deliver the B.E.S.T. customer service experience.
- Train crew members on customer service and ensure fast and friendly checkout experiences.
- Lead the assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Lead front-end operations and ensure that front-end merchandising meets or exceeds brand standards.
- Ensure that front-end equipment is operational and that associates are trained on applicable services.
- Perform opening and closing procedures, maintain store cleanliness and recovery, and keep the store ready for customers.
- Perform store manager duties in the store manager's absence.
- Partner with the store manager to recruit, train, coach, develop, and supervise crew members.
- Review corporate communications and respond accordingly.
- Partner with the store leadership team on merchandising procedures and World Recovery.
- Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
- College experience is preferred.
Five Below is a discount retailer that offers a wide range of trendy products and essentials aimed at pre-teens, teens, and young adults. Its products are priced primarily at $5 or less, with some items priced higher, and are refreshed frequently by sourcing goods globally to keep inventory up to date. Customers can shop in stores or online, with the experience designed to be fun and engaging. The company sells categories such as school supplies, fashion accessories, electronics, toys, games, and home decor. Its emphasis on ethical sourcing and compliance with human rights and labor practices guides supplier choices. Compared to competitors, Five Below emphasizes high-value, fashion-forward items at very low prices with a continuously rotating assortment that appeals to a younger audience. The goal is to provide affordable, on-trend products while delivering an enjoyable shopping experience and driving growth through both in-store and online channels.
Company Size
10,001+
Company Stage
IPO
Headquarters
Philadelphia, Pennsylvania
Founded
2002
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Simplify's Take
What believers are saying
- Q1 fiscal 2026 sales rose 32.5% to $1.29 billion; comparable sales jumped 22.7%.
- Five Below opened 49 net new stores in Q1 2026, reaching 1,970 locations.
- Cardi B's June 2026 viral post amplified Five Below's bargain-tech-and-toy brand.
What critics are saying
- A July 2026 consumer class action targets Five Below's tariff refunds and pricing.
- Philadelphia judges let the August 4, 2026 securities class action proceed against Five Below.
- If trend-right merchandising slips again, Five Below's teen core abandons stores within months.
What makes Five Below unique
- Five Below's June 2026 board adds Shake Shack CEO Robert Lynch and retail operator expertise.
- Rodney Lastinger joined June 22, 2026, bringing Target and GNC scale-store discipline.
- Christos Yatrakis joined June 15, 2026, strengthening governance across nearly 2,000 stores.
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Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 4%2 year growth
↑ 4%Five Below opens Martinsville store. By Jessica Dillon Five Below has opened its new Martinsville location at the Village of Martinsville, celebrating with a ribbon-cutting ceremony July 24 and a weekend of giveaways, promotions and trivia for shoppers. The national retailer offers a variety of products, many priced at $5 or less, while also carrying select higher-priced items. District Manager Crystal Bass said the store has received an enthusiastic response from the community. "I think we're going to bring a lot of fun traffic to the shopping center," Bass said. "Everybody was super pumped up. And we opened on Tuesday, and it's been going ever since." Martinsville-Henry County Chamber of Commerce President and Executive Director Brenell Thomas welcomed the retailer to the community. "It's a big deal for Martinsville to be here. So when we talk about this crowd, just, and the amount of folks that are still coming in, they're streaming in, we know about all of the promotions that they're doing," Thomas said. Thomas said the new store gives residents another affordable shopping option close to home. "We always talk about what we don't have in Martinsville, but let's celebrate the things that we do. So this is an affordable place. I'm seeing back-to-school stuff," Thomas said. She said the store offers merchandise that previously required residents to travel or shop online. "Just a lot of the fun things that people were going out of town for now and they can get it right here at home," Thomas said. "Where we thought we might have to order online or travel to go get it, Five Below is bringing some of those oddities right here, and at an affordable price." Thomas said she had already found several items she planned to purchase, including books and a fan. Five Below is located at 240 W. Commonwealth Blvd. The store is open 9:30 a.m. to 9:30 p.m. Monday through Saturday and 10 a.m. to 8 p.m. Sunday. Five Below celebrated the opening of its Martinsville store with a ribbon-cutting ceremony July 24. Enter your email address to receive weekly notifications straight to your inbox.
Five Below opens its 2,000th store in LaGrange. Five Below is now open in LaGrange, marking a major milestone for the national retailer as the location becomes the company's 2,000th store. The City Menus previously reported that Five Below was preparing to open in the area. The LaGrange-Troup County Chamber of Commerce recently celebrated the store's grand opening with a ribbon-cutting ceremony. Five Below offers a variety of value-priced products, including games, tech accessories, room décor, beauty items, snacks and seasonal merchandise. The chamber congratulated Five Below on reaching the 2,000-store milestone and welcomed the new location to the LaGrange and Troup County community. Air Force Heating & Air served as the ribbon-cutting sponsor. Photo: Lagrange-Troup County Chamber of Commerce
Five Below has appointed Rodney Lastinger as Chief Retail Officer and Christos Yatrakis as Chief Legal Officer. Lastinger joined on 22 June, whilst Yatrakis started on 15 June. Both executives report to Chief Operating Officer Kenneth Bull. Lastinger brings extensive retail operations experience, most recently serving as Chief Operating Officer at GNC, where he oversaw more than 2,200 stores. He previously spent 18 years at Target Corporation, rising to Senior Vice President, Stores. He will lead operations across Five Below's nearly 2,000 stores. Yatrakis, who has over 20 years of legal experience, most recently served as Chief People & Legal Officer at Allbirds. He will oversee Five Below's legal function and corporate governance.
Five Below has appointed Robert Lynch as an independent director to its board, effective immediately, expanding the board to nine members. Lynch is currently chief executive officer of Shake Shack, a position he has held since May 2024. Lynch brings extensive experience leading multi-unit consumer businesses. He previously served as president and chief executive officer of Papa John's International and held senior positions at Arby's Restaurant Group, Taco Bell, H.J. Heinz Company and Procter & Gamble. He also served on Kontoor Brands' board from March 2021 to April 2026. Five Below, founded in 2002 and headquartered in Philadelphia, operates over 1,900 stores across 46 states, offering products primarily priced between $1 and $5.
Five Below received viral attention after rapper Cardi B shared her first shopping trip to the discount retailer on social media, expressing surprise at the product range and pricing. The video generated significant engagement across platforms, putting renewed focus on the NasdaqGS:FIVE brand. The publicity arrives as Five Below reported strong first-quarter 2026 results, with net sales of $1.29 billion and net income of $123.06 million. Management highlighted traction from social-driven trends like viral collectibles, and guidance points to higher sales and income ranges ahead. Investors are monitoring whether the celebrity exposure translates into sustained customer traffic and brand awareness beyond a short-term publicity spike. The company operates discount stores targeting younger, value-focused shoppers. Upcoming traffic data and digital engagement metrics may indicate the lasting impact of the viral moment.