Full-Time
Customer Service Representative
Crash Champions
1,001-5,000 employees
Collision repair and auto body services
Compensation Overview
$65k - $180k/yr
West Columbia, SC, USA
In Person
 Customer Experience & Support (1) |
|---|
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- Interpersonal and customer service skills.
- Analytical and problem-solving skills.
- Multitasking and organizational skills.
- Ability to answer a high volume of calls and emails daily.
- Attentiveness and patience.
- Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
- Clean the workspace, which is the first point of contact customers have with the facility.
- Effectively manage incoming phone calls, walk-in business, and written correspondence, and direct matters to the appropriate person or department.
- Provide clerical and administrative support to the General Managers and Service Advisors.
- Handle receivables, payables, entry of information into the accounting system and various spreadsheets, and balance month-end statements.
- Perform other related duties as assigned.
Crash Champions provides auto body repair services for a wide range of vehicles, from minor dents to major collision restoration, using certified repair facilities. Its offerings include collision repair, paintless dent repair, aluminum repair, vehicle painting, virtual estimating, rental car assistance, and towing, with repairs performed by highly trained technicians to restore vehicles to pre-accident condition. The company differentiates itself through certified facilities, a broad service mix, virtual estimating, and a strong focus on technician training and customer satisfaction. Its goal is to deliver reliable, high-quality repairs and smooth support for customers through convenient services and insurance-company partnerships.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Crestwood, Illinois
Founded
2014
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Simplify's Take
What believers are saying
- August 13, 2026: CCC renewed Crash Champions, expanding AI estimating via Mobile Jumpstart 2.0.
- May 2026: Sunbit financing launched nationwide, unlocking pay-over-time repairs for self-pay customers.
- June-August 2026 openings in Windham, West Columbia, and Dade City add capacity fast.
What critics are saying
- Seven active federal lawsuits name Crash Champions in 2026, including ADA and labor claims.
- Technician hiring remains acute; May 2026 plan sought 300 techs in 60 days.
- Heavy insurer and CCC dependence exposes margins if DRPs, software fees, or referral rules tighten.
What makes Crash Champions unique
- August 2026: Crash Champions spans 650-plus repair centers across 38 states and Washington, D.C.
- It pairs OEM-certified collision work with lifetime warranties and centralized CCC ONE tooling.
- Founder Matt Ebert still leads, keeping operations intensely founder-driven and acquisition-oriented.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Employee Referral Bonus
Paid Holidays
Growth & Insights and Company News
6 month growth
↑ 8%1 year growth
↑ 8%2 year growth
↑ 8%Crash Champions expands in South Carolina. The new 16,000-square-foot facility in West Columbia is Crash Champions' sixth location in The Palmetto State. Jason Stahl has 32 years of experience as an editor, 27 of which is in B2B media, and has been editor of BodyShop Business for the past 20 years. From Cleveland, Ohio, Stahl earned a bachelor of arts degree in English from John Carroll University and started his career in journalism at a weekly newspaper, doing everything from delivering newspapers to selling advertising space to writing articles. Published: August 18, 2026 Crash Champions announced the opening of a new collision repair center at 1640 Airport Boulevard in West Columbia, S.C. The facility is the company's sixth location in South Carolina, expanding its presence in the Southeast and increasing service capacity for drivers throughout the Columbia metropolitan area. The 16,000-square-foot repair center strengthens Crash Champions' regional operations and provides motorists and insurance partners with greater access to the company's collision repair services. "Expanding the Crash Champions brand in this market is an important step for us," said Matt Ebert, founder and CEO of Crash Champions. "We're proud to officially open the doors of this state-of-the-art facility and extend our service to new customers in communities across the Columbia market." Situated near Columbia Metropolitan Airport and major transportation corridors, the West Columbia repair center features advanced repair equipment and a highly trained team dedicated to restoring vehicles to manufacturer standards. Recently certified as a Great Place to Work, Crash Champions operates more than 650 repair centers across 38 states and continues to seek professionals interested in careers within the collision repair industry. Individuals interested in joining the team are encouraged to visit careers.crashchampions.com to explore current opportunities.
Matt Ebert: scaling to $3B+, secrets of building a business & embracing obstacles. In this episode, SaltyMF Enterprises LLC sit down with Matt Ebert, founder and CEO of Crash Champions, to uncover the 25-year journey behind building a $3 billion auto collision empire. Matt shares the gritty reality of spending decades on modest paychecks and reinvesting every dollar back into the company, before ultimately leveraging private equity to scale from eight regional shops to over 650 locations nationwide with 11,000 employees. He breaks down his entry into entrepreneurship, strategies for becoming a great leader, building workforce trust, and using authentic, founder-led media to communicate at scale. About Matt Ebert: Matt Ebert is the Founder and CEO of Crash Champions, one of the nation's leading collision repair operators, generating $3 billion in revenue across more than 650 locations with a team of nearly 11,000 employees. His entry into the automotive world began purely by accident as a teenager in small-town Illinois when a car crash prompted him to learn hands-on repair from a local technician. Driven by relentless self-education and decades of delayed gratification, Matt spent over 20 years honing his operational skills before scaling his business to a $3B+ valuation. Matt is a dedicated advocate for modernizing the skilled trades, breaking down traditional blue-collar stereotypes, and developing talent from within through internal mentorship and apprenticeship programs. Today, Matt also hosts Podcrash with Matt Ebert, where he sits down with business leaders, entrepreneurs, and team members to share practical insights on leadership, scaling businesses, and turning life's biggest obstacles into lasting opportunities. Matt's Website: https://mattebert.com/ PodCrash Youtube Channel: https://www.youtube.com/@MattEbertCC Crash Champions: https://crashchampions.com/
New Crash Champions location opens in New Hampshire. The new 25,000 sq. ft. facility is located along the Route 28 corridor in Windham, New Hampshire. Related To: June 9, 2026 Crash Champions opened a new repair center at 16 Rockingham Road in Windham, New Hampshire. The facility is the company's fifth location in the state and spans 25,000 square feet. Crash Champions first expanded to New Hampshire in 2022. In 2024, the company continued its growth across the state through the acquisition of Auto City Collision Center in Manchester. "New Hampshire continues to be an important growth market for Crash Champions, and we're excited to further invest in the communities we serve with the opening of our Windham location," said Matt Ebert, Founder and CEO of Crash Champions. "This new repair center strengthens our ability to support local drivers and insurance partners while meeting the growing demand for high-quality collision repair services in the region." Located along the Route 28 corridor, Crash Champions says the new Windham location is equipped with advanced repair technology and staffed by skilled professionals dedicated to restoring vehicles to pre-accident condition safely and efficiently. Get more collision repair tips & tech with ABRN! Claim your FREE digital subscription to ABRN magazine! SUBSCRIBE FREE
Crash Champions activates Sunbit consumer financing program. Crash Champions has activated a nationwide consumer financing program powered by Sunbit, making pay-over-time options available to customers at more than 650 of the multi-shop operator's collision repair centers across 38 states. The service, marketed as "Fix Now Pay Later," officially launched May 8 and was announced May 18. The rollout makes Crash Champions the first major national MSO to deploy the Sunbit financing integration embedded inside CCC Intelligent Solutions Inc.'s (NASDAQ:CCC) CCC ONE estimating and shop management platform. CCC unveiled the Sunbit integration on April 15, citing data showing that self-pay repairs now represent more than 25% of
Crash Champions rolls out nationwide fix Now Pay Later solutions with Sunbit. Crash Champions, one of the nation's fastest-growing founder-led collision repair providers, today announced the nationwide activation of its flexible financing solution, powered by Sunbit - the leading financial technology company building solutions for real life. The seamless pay-over-time service officially launched on May 8. With the 'Fix Now Pay Later' services, eligible Crash Champions customers now have access to in-store or online financing - including three-month 0% APR options available for approved customers. The new service offering reflects Crash Champions' continued focus on creating a People First experience for customers navigating unexpected automotive repairs. "We help people in a time of need, and our team is obsessed with creating a repair experience that is built upon that vision," said Crash Champions Chief Strategic Officer Ryan Downs. "Offering flexible payment options empowers our customers to access high-quality repairs in ways they wouldn't otherwise be able to. This is especially true as vehicles become more complex and repair costs continue to rise. We always strive to meet people where they are at by providing a friendly, professional experience, and we're thrilled to open this new door by offering our customers a flexible payment option." The Sunbit-powered solution, integrated directly into Crash Champions' repair management system, CCC, allows customers to pay for repairs over time through flexible payment plans, making needed repairs more accessible and keeping cars safer. The technology streamlines the experience by assessing eligibility and presenting available payment plan options directly to customers before, during or after their visit. Key features of the program include: * Fast and simple application process with no fees; * No hard credit check; * Flexible monthly payment options; * Every approved customer receives a 0% interest offer; * Over a 90% approval rate; and * Shop and customer dedicated support. "Partnering with brands like Crash Champions helps more customers secure high-quality, certified repairs by bridging an important financing gap and delivering a better customer experience," said Oded Vakrat, Sunbit Vice President of Platform Partnerships. "The power of our best-in-class financial technology coupled with Crash Champions' proven operational excellence delivers a significant value proposition for automotive repair customers across the U.S." Mark Fincher, Vice President of Product Management for CCC, said, "Sunbit is the modern, preferred way to pay over time for repairs and a welcome amenity for collision shops. I have no doubt that Crash Champions' decision to bring Sunbit's leading financing technology to their customers via the Consumer Financing integration inside CCC ONE will pay off exponentially with higher repair orders, better customer satisfaction and return business."