Instructional Design Supervisor

Posted on 4/19/2024



1,001-5,000 employees

Provides personal loans and cashback credit cards

Data & Analytics
Financial Services


Phoenix, AZ, USA

Required Skills
  • Bachelor's degree in Instructional Design, Education, or related field (Master's degree preferred)
  • 7+ years of experience in instructional design, with at least 3 years in a supervisory role
  • Proficiency in instructional design software (e.g., Articulate Storyline, Adobe Captivate, AI Based tools)
  • Strong project management skills and ability to manage multiple projects simultaneously
  • Excellent communication and interpersonal skills
  • Experience working with learning management systems (LMS)
  • Partner with business leaders to identify skill gaps and learning needs.
  • Translate business objectives into comprehensive learning strategies and roadmaps.
  • Manage the Learning and Development budget for instructional design projects.
  • Maintain a deep understanding of adult learning principles and best practices.
  • Develop high-quality learning materials using diverse methodologies (eLearning modules, instructor-led training, simulations, etc.).
  • Stay current on emerging learning technologies and instructional design trends.
  • Provide coaching, guidance, and performance feedback to Instructional Designers.
  • Foster a collaborative and supportive learning and development environment.
  • Ensure clear communication and delegation of tasks across the ID team.
  • Implement a quality assurance process for all learning materials and programs.
  • Analyze learning program effectiveness through assessments and feedback mechanisms.
  • Continuously identify opportunities for improvement in learning content and delivery.
  • Manage multiple instructional design projects simultaneously, ensuring adherence to deadlines and budgets.
  • Collaborate with stakeholders across departments to ensure project success.
  • Utilize project management tools and methodologies effectively.

Upgrade, Inc. provides personal financial services such as loans, credit cards, and a rewards checking account, ensuring accessibility and efficiency in personal finance management. Praised for its rapid growth, the company was named the fastest growing credit card in America by the Nilson Report for two years running. This recognition underscores the company's commitment to technological advancement and customer satisfaction, making it a great place for those who value innovation and industry leadership in the fintech sector.

Company Stage

Series E

Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth