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Phlebotomy Lead
Posted on 6/20/2022
San Francisco, CA, USA
Experience Level
Desired Skills
Customer Service
  • Build an engaged phlebotomy team across multiple offices leveraging CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other), Active Daily Management, and Lean principles to meet patient and team experience goals
  • Model the ideal team member experience through excellent onboarding, training, performance feedback, skill coaching, learning opportunities and engaged career development
  • Develop and support the team of phlebotomists district wide
  • Ensure members/patients have an amazing experience - timely access to the care they need (phlebotomy visits and procedures, lab results, virtual patient care etc.) and their issues are resolved quickly, with minimal waste and friction
  • Engage your team to solve local problems, escalating systemic issues to your manager or central teams
  • Manage communication, with context, between your district and other districts, regional, and central teams
  • 2+ years of experience managing high-performing patient facing or customer service teams
  • 2+ years of phlebotomy or medical assistant experience
  • Strong written and verbal communication skills
  • Ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
  • Proven track record of leading successful change management and process improvement efforts
  • Familiarity with G Suite and Electronic Health Record systems are a plus
Desired Qualifications
  • 1 year managing phlebotomists or medical assistants is a plus
One Medical

1,001-5,000 employees

Primary care quality, experience, and technology.
Company Overview
One Medical is a membership-based primary care platform with seamless digital health and inviting in-office care, convenient to where people work, shop, live and click. Their vision is to delight millions of members with better health and better care while reducing the total cost of care. Their mission is to transform health care for all through their human-centered, technology-powered model. They are disrupting health care from within the existing ecosystem by simultaneously addressing the frustrations and unmet needs of key stakeholders, which include consumers, employers, providers, and health networks.
  • Paid sabbatical for your 5th and 10th year
  • Paid health, vision, and dental insurance
  • PTO cash out program lets you get cash for up to 40 accrued PTO hours each year
  • Free One Medical memberships for you and three friends or family members
  • Pre-tax commuter benefits
  • Paid maternity and paternity leave at 100% of your base salary
  • Credit towards childcare