Student Engagement Advisor

Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.

The Impact You Will Make

Reporting into the Student Engagement Manager, this integral position will be the first point of contact for students from around Australia who need assistance to make the right decisions about postgraduate study.

Student Engagement Advisors are critical not only to our business, but to the students that they support. Each Student Engagement Advisor represents a partner university where they guide prospective students on the entire enrolment process from inquiry to application submission and enrolment into their course.  You are counted on to provide thorough information about a universities courses and serve as a link between various departments. Depending on the needs of the individual student, Student Engagement Advisors provide not only guidance on processes, but support through the various obstacles a student may encounter.

How You Will Bring Our Mission to Life

What You Will Do

• Phone and email-based student outreach:
  • Contacting warm leads who have enquired about our partner programs.

• Cross functional relationships:
  • Working closely with Marketing, Academic Services and Student Support teams to ensure continuous feedback loop in maintained.
  •  Share any key insights with the broader teams for product development and industry connection opportunities.

• Data Integrity and Admin:
  • Ensuring student records are kept up to date so that students receive the correct information regarding their application and/or enrolment.

What Success Looks Like

• Client service-oriented individual with outstanding written and verbal communication skills.

• Ability to relate well to others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.

• Ability to work in a fast-paced environment with excellent problem-solving and decision-making abilities

How Impact Will be Measured

• Ability to build rapport and maintain meaningful engagement with prospective students

• Contribution to team enrolment targets and intake performance outcomes

• Consistent achievement of activity benchmarks such as calls, appointments, and talk time

• Contribution to continuous improvement initiatives, process optimisation and campaign effectiveness

What You’ll Bring to the Team

Experience That Matters Most

• Experience:
  • 1-3 years of work experience in a customer service role, sales and/or education-related fields.
  • Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Education: An undergraduate degree in any discipline is required.
• Attributes:
  • Customer-focused mindset
  • Student-centric approach
  • Strong communication skills
  • High level of attention to detail
• Location Requirements:
  • Must reside in Australia.

Experience That’s Great to Have

• Familiarity with CRM systems and pipeline management tools

Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce

This role is eligible for comprehensive benefits

Personal and Professional Development:

• Continuous Professional and Leadership Development Programs
• Tuition Reimbursement for employees and their dependents