Full-Time
Technology Lead
Updated on 9/10/2026
WeWork
5,001-10,000 employees
Co-working and office space provider
No salary listed
Paris, France
In Person
On-site work is required, with occasional travel between territory sites and overnight travel between markets.
Bachelor's, Associate's
 IT Operations |
|---|
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- A Bachelor's degree in a relevant technical field or an associate degree and 2+ years of technical experience, with a demonstrable understanding of networking.
- Ability to use discretion and judgment in evaluating problems and creating solutions for members.
- Ability to build positive relationships with members and employees and foster teamwork and collaboration with internal and external stakeholders.
- Demonstrated customer service skills, including empathy, diplomacy, and problem ownership.
- Ability to communicate technical information verbally and in writing to a wide range of end users, including non-technical users.
- Ability to work autonomously and collaboratively.
- Advanced knowledge of Microsoft and Apple business applications and operating systems.
- Familiarity with networking principles, network architecture, and basic support, including cable testing, ping tests, traceroutes, and operating-system-specific network configuration.
- Work within a cross-functional team on technology escalations by responding to escalations, coordinating vendors and internal teams, and following through to resolution.
- Monitor the availability and reliability of technology infrastructure within the territory and ensure the correct incident processes are followed.
- Engage vendors to ensure support and service quality, including compliance with key performance indicators, service-level agreements, and other performance measures; troubleshoot and respond to support requests as needed.
- Report technology-related operating expenditure costs and revenue from sold technical services, and track member technology-related net promoter score in the territory.
- Administer documentation for technical services and assets, and perform service acceptance for each territory project.
- Deliver core technology components of memberships in a way that exceeds member expectations.
- Work with vendors to conduct planned preventative maintenance activities to proactively identify and resolve technology issues.
- Engage third-party vendors for operational projects and approved installations and removals.
- Coordinate with the Service Desk, Network Operations Center, and Network Engineering teams to troubleshoot and resolve local area network and wireless network issues.
- Educate location-based Community Teams and assess their information technology troubleshooting capabilities so they can provide level-one technical support to members.
- Drive continuous improvement by using existing, emerging, and innovative technologies to enhance the member experience and streamline technology service processes.
- Anticipate and resolve in-building technology issues by identifying trends in ticket data, member experience surveys, and chronic or recurring information technology issues; partner with internal teams and direct escalations as required.
- Support mission-critical infrastructure for corporate employee locations and partner with internal and external teams for expedited resolution.
- Work on-site and occasionally travel between multiple sites within the territory; occasional overnight travel between markets may be required.
- Technical experience in support or field work, including a CompTIA A+, Network+, Cisco Certified Network Associate, Cisco Certified Network Professional, Microsoft, Mac, or equivalent certification.
WeWork provides coworking and office spaces for individuals and teams in locations around the world. Its primary product is membership access to shared spaces, private offices, meeting rooms, and on-site amenities like printers, lounges, and community events, all accessible through a membership plan. Members book spaces, desks, or private offices as needed and can use the global network of WeWork locations. The company differentiates itself with a large, globally distributed network of locations, a built-in community and events program, and enterprise-ready spaces that cater to large teams with scalable office solutions. WeWork’s goal is to make it easier for people and companies to work flexibly, collaborate, and grow by providing accessible, well-designed work environments and a sense of community.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
New York City, New York
Founded
2010
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Simplify's Take
What believers are saying
- WeWork opened a 37,000-square-foot Fifth Avenue lease in March 2026.
- Plano expansion added 26,888 square feet in May 2026 after 25% local foot-traffic growth.
- John Santora targets operating profitability by end-2026, backed by 550,000 members.
What critics are saying
- WeWork remains a tiny $750 million equity story after the 2024 restructuring.
- WeWork Go launched in April 2026 with no proven unit economics or adoption data.
- A 2026 recession or remote-work reversal crushes flex-space demand before 2027 expansion pays back.
What makes WeWork unique
- Yardi-controlled, debt-free WeWork rebuilt after June 2024 bankruptcy with 45 million square feet.
- Asset-light model blends owned locations with 2,000-plus third-party coworking partners and franchised sites.
- WeWork Go pods extend the brand into airports, hotels, and conventions.
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Benefits
Competitive healthcare benefits
Life and AD&D insurance
401(k) matching
20 days of PTO
10 paid holidays
80 hours of paid sick time per full calendar year
16 weeks paid parental leave
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↓ -1%WeWork is expanding its presence in Plano's Legacy business park, signing a nearly 27,000-square-foot lease at Legacy Town Center II. The addition brings its total space at the site to nearly 54,000 square feet across two floors, with the new workspace expected to open this summer. The expansion follows strong regional performance, with foot traffic at North Texas WeWork locations up 25% since the start of the year and On Demand bookings rising 17%. The new floor will feature enhanced acoustics, lighting, coworking lounges and private offices. WeWork emerged from bankruptcy debt-free in 2025, returning to profitability with nearly $2.3 billion in revenue. Nearly half of the Fortune 100 are now WeWork members, according to Time magazine.
WeWork has launched WeWork Go, a new workspace solution featuring private office pods designed for professionals working in high-traffic locations such as airports and convention centres. The pods are available in three formats: single-user, multi-user accommodating up to four people, and ADA-compatible models. The pods feature architectural-grade materials, enhanced soundproofing, curated lighting, ergonomic seating and integrated high-speed connectivity. Built in partnership with Bureau, they use environmentally responsible materials. Users can book pods instantly via the WeWork Go app at flexible rates that vary by location and session length. The product debuted at the 2026 Semafor World Economy Summit in Washington DC and will expand globally. This is WeWork's first new product launch since introducing WeWork Workplace in July 2022.
WeWork has launched WeWork Go, a private office pod designed for busy professionals in high-traffic locations like airports and hotels. The product, available in single-user and four-person models, marks the coworking company's first new offering since July 2022. The launch represents a dramatic shift for WeWork, which once held a $47 billion valuation under founder Adam Neumann before filing for bankruptcy in 2023 with $18 billion in debt. Now private with shares trading around five cents, the company is profitable with 550,000 members across over 600 locations under CEO John Santora. WeWork has adopted an asset-light model, franchising many locations and partnering with over 2,000 third-party coworking spaces. Santora, a former Cushman & Wakefield executive, says the transparent pods will test whether the company's entrepreneurial culture can thrive at a smaller scale.
WeWork has signed a lease for 37,000 square feet at 511 Fifth Avenue, expanding its New York City portfolio to 3.3 million square feet across 36 Manhattan locations. The deal marks a resurgence for the coworking company following its 2023 bankruptcy. The company now operates 45 million square feet globally, taking a disciplined approach under CEO John Santora, who joined in 2024. This contrasts sharply with founder Adam Neumann's era of overexpansion, when WeWork accumulated $13 billion in lease obligations whilst claiming to be a technology company. WeWork emerged from bankruptcy in June 2024 after Yardi Systems invested $337 million as part of a $450 million restructuring. The company is now "growing again, sensibly and sustainably", according to global head of real estate Peter Greenspan.
Yardi, a low-profile yet highly successful entrepreneur, ranks among the wealthiest in the software industry. His journey began in 1963 when he became the second person ever to achieve the top rank in the IIT JEE, a prestigious engineering entrance exam in India.