Full-Time
Venue Director 1
Audio Visual, Event Technology
Pinnacle Live
201-500 employees
Delivers live event experiences for hotels
No salary listed
No H1B Sponsorship
Phoenix, AZ, USA
In Person
 Operations & Logistics (1) |
|---|
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- High school graduation or equivalent.
- Three years of management-level experience in the audio visual and/or hospitality industry is preferred.
- Demonstrated experience aligning team members behind common goals.
- Ability to foster long-term relationships with internal teams and external partners.
- Planning ability and the ability to prioritize.
- Strong technical aptitude.
- Excellent organizational skills.
- Demonstrated personnel management ability.
- Strong interpersonal skills.
- Strong verbal and written communication skills.
- Strong customer focus.
- Strong team-player orientation.
- Strong attention to detail.
- Professional appearance.
- Ability to sit at a desk; stand or walk for long periods, including up and down stairs; bend and stoop; use hands to hold, handle, or feel; reach with hands and arms; talk, hear, and communicate; and occasionally lift up to 50 pounds.
- Provide leadership in the execution of all phases of events while maintaining a high commitment to customer service for internal and external stakeholders.
- Ensure efficient floor operations, including the timely and accurate setup and strike of equipment and other essential floor activities.
- Review profit and loss statements to ensure profitability, manage expenses, utilize available resources effectively, and implement cost-control measures when necessary.
- Maintain inventory integrity, including quality, functionality, organization, and availability.
- Attend hotel meetings as necessary.
- Maintain working knowledge of industry trends, tools, and innovations.
- Develop and maintain strong relationships with venue partners.
- Represent the company as a valued partner at hotel meetings and customer site visits.
- Ensure timely payment of payables and processing of billing and invoices, enforce compliance with financial management standard operating procedures, and complete required reporting.
- Use the company sales process throughout the sales cycle to maximize revenue and improve capture rate.
- Train, manage, and develop the team in accordance with company standard operating procedures to facilitate elevated customer service standards, employee growth, and a culture of achievement.
- Use applicable company computer systems and continually update and improve the systems and technical skills needed to operate them.
- Provide technical support for events as necessary.
- Delegate tasks effectively.
- Comply with safety protocols and standard operating procedures.
- Interview, hire, train, plan, assign, coach, mentor, and direct the work of team members; appraise performance; reward and discipline team members; address complaints; and resolve problems.
- Three years of management-level experience in the audio visual and/or hospitality industry.
Pinnacle Live designs and manages live event experiences that partner with premiere hotels, customers, and industry partners. Its core offering is to create events that connect people across the hotel, guest, and partner ecosystem, delivering memorable interactions and community engagement. The process involves coordinating venues, attendees, sponsors, and partners to stage events that emphasize human connections and shared experiences rather than just a standard gathering. What makes Pinnacle Live different from competitors is its focus on the hospitality ecosystem and its emphasis on building deep, lasting connections among guests, partners, and communities through a modern, integrated approach to live events that leverages hotels as central hubs for experiences. The company’s goal is to unleash the power of live events by fostering meaningful human connections at scale, enhancing value for hotels, sponsors, attendees, and the broader community.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Arlington Heights, Illinois
Founded
2021
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Simplify's Take
What believers are saying
- June 2026 added a CHRO and venue-sales SVP for national growth.
- June 2025 CEO transition to Natalie De Fazio accelerated a fresh expansion agenda.
- 2025 hotel wins, including JW Marriott Turnberry and Pier Sixty-Six, confirm demand.
What critics are saying
- Civil-rights job litigation in California, filed 2025, threatens hiring and hotel trust.
- Rapid leadership turnover since 2025 signals integration strain and weak succession depth.
- Falcon acquisition and Edge expansion create execution risk if service quality slips at scale.
What makes Pinnacle Live unique
- Partner-first hotel embedding makes Pinnacle Live feel like an internal department.
- Edge by Pinnacle Live broadens it beyond AV into integrated brand activations.
- Nearly 200 North American hotels give Pinnacle Live a sticky venue distribution moat.
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Benefits
Performance Bonus
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
Health Insurance
Vision Insurance
Dental Insurance
Company News
Pinnacle Live strengthens executive team with two senior appointments to support national growth. ARLINGTON HEIGHTS, IL, June 24, 2026 - Pinnacle Live, a leading in-house audiovisual and event production partner for hotels in North America, today announced the appointments of Kenneth Preston as Chief Human Resources Officer and April Urbine as Senior Vice President of Venue Sales. The dual appointments reflect the company's continued investment in leadership infrastructure - building both the people foundation and the commercial engine required to sustain its next phase of growth. The appointments follow the recent announcement of Paul Lowenthal as Chief Operating Officer and Felicia Hamerman as Chief Marketing Officer, marking the company's latest wave of senior leadership investment as it scales to meet growing demand from hotel partners nationwide. "We are building one of the strongest leadership teams in this industry, and Kenneth and April are exactly the caliber of leaders that ambition demands," said Natalie De Fazio, CEO of Pinnacle Live. "Kenneth gives us the HR foundation to attract and develop the talent that makes every client experience exceptional. April gives us a proven sales leader who has spent her career building the kinds of deep, trust-based relationships that define how we operate." Kenneth Preston - Chief Human Resources Officer As CHRO, Kenneth Preston will lead the end-to-end HR strategy, including international HR operations, talent, organizational design, and culture for Pinnacle Live. He joins the company following a distinguished 14-year career at Amazon, where he served in progressive executive HR leadership roles and collaborated alongside some of the industry's foremost global businesses and technology experts. Most recently, Kenneth served as HR Director within Amazon's Devices & Services including Alexa, Echo and Health Technology businesses as well as leading the Devices and Services international HR organizations. Known for aligning people strategy directly with business growth agendas, his tenure also included leading HR for Global Delivery Services encompassing but not limited to Last Mile Delivery, Global Mile and associated technology teams. He has led international expansions across Asia, Europe, and the Middle East. Prior to Amazon, Kenneth held progressive leadership roles at Visteon Corporation and Honeywell Specialty Materials. He is an alumnus of the University of Illinois, Urbana-Champaign and Frostburg State University. "What drew me to Pinnacle Live is a culture that is already winning," said Kenneth Preston, Chief Human Resources Officer. "This company has a clear identity, a strong sense of purpose, and real momentum in the market. The organizations that thrive during periods of aggressive expansion are those that build the talent, skills, and infrastructure to scale seamlessly. My job is to ensure our people strategy matches that ambition - attracting exceptional talent, investing in our teams, and building the infrastructure that allows Pinnacle Live to scale while preserving what makes Pinnacle Live great." April Urbine - Senior Vice President of Venue Sales April Urbine brings more than three decades of hospitality sales leadership to Pinnacle Live. A results-driven executive known for building high-performing sales teams and cultivating lasting client relationships, April has led sales strategy across some of the industry's most recognized brands and portfolios. She spent 23 years at Wyndham, rising from VP of Property Sales to VP of Global Sales - a tenure that gave her deep expertise in national account management, brand strategy, and scaling commercial teams across diverse markets. April then served for a decade as SVP of Venue Sales at ClubCorp (now Invited), leading sales across a diverse portfolio of private country clubs, business clubs, and stadium clubs. Most recently, she served as National Director of Sales & Marketing at Red Roof Inn, part of Westmont Hospitality's 750-hotel portfolio. At Pinnacle Live, April leads the venue sales teams that serve meeting planners and event clients across the company's hotel portfolio, while deepening the collaborative relationships that define Pinnacle Live's approach to hotel partnerships. "Pinnacle Live has built something genuinely different in this industry," said April Urbine, Senior Vice President of Venue Sales. "Hotel partners deserve a real choice - a partner who shows up as an extension of their team, not just a vendor. I've spent my career building those kinds of relationships, and I'm excited to bring that approach to a company that has made it their competitive identity." Pinnacle Live has differentiated itself through a partner-first operating model, embedding its teams within hotel properties as an extension of each hotel's brand and service culture. The appointments of Preston and Urbine continue that investment - and reflect the scale of what Pinnacle Live is building. Having grown from 45 venues to more than 200 hotels and resorts in three years - including the New York Marriott Marquis, Fontainebleau Miami Beach, and JW Marriott Miami Turnberry Resort & Spa - the company is deepening the leadership bench required to sustain that momentum and deliver a consistently elevated experience across the most iconic venues in hospitality.
CHICAGO, April 15, 2025 /PRNewswire/ - Pinnacle Live has appointed Richard Maranville as Chief Technology Officer.
CHICAGO, Jan. 13, 2025 /PRNewswire/ - Pinnacle Live proudly announces the launch of Edge by Pinnacle Live, a full-service experience agency dedicated to delivering integrated, immersive brand activations and live events.
Experience Pinnacle Live announces acquisition of Falcon Events.