Full-Time
ITSM Business Analyst
Updated on 9/4/2026
ExxonMobil
10,001+ employees
Global fuel producer, distributor, stations network
No salary listed
Bengaluru, Karnataka, India
In Person
 Business & Strategy (1) |
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- Experience working with Information Technology Service Management and Information Technology Infrastructure Library-based processes.
- Strong understanding of Incident Management, Change Management, Problem Management, and Service Request Management.
- Experience in business analysis, process documentation, and requirements gathering.
- Ability to analyze data, identify trends, and recommend process improvements.
- Strong communication, facilitation, and presentation skills.
- Experience defining and monitoring key performance indicators, service-level agreements, and operational metrics.
- Ability to communicate effectively with both business and technical stakeholders.
- Working knowledge of ServiceNow ITSM capabilities and process workflows.
- Support the governance and continuous improvement of ITSM processes, policies, standards, and procedures.
- Analyze and document current-state and future-state ITSM processes.
- Ensure alignment of processes with ITIL best practices and organizational standards.
- Identify process gaps, risks, and compliance issues and recommend corrective actions.
- Support process audits, governance reviews, and compliance assessments.
- Perform process analysis to identify opportunities for efficiency, standardization, automation, and service quality improvements.
- Drive continuous service improvement initiatives using operational data, stakeholder feedback, and industry best practices.
- Analyze trends and recurring issues to recommend process enhancements.
- Maintain process documentation, workflows, and operating procedures.
- Gather, analyze, document, and prioritize business and process requirements.
- Translate process requirements into functional requirements for ServiceNow and ITSM platform teams.
- Collaborate with Product Owners and technical teams to ensure process requirements are accurately implemented.
- Validate implemented solutions against business and process objectives.
- Define and maintain ITSM process KPIs, SLAs, compliance metrics, and performance measures.
- Develop reports, scorecards, and dashboards to monitor process effectiveness.
- Analyze and communicate process performance trends and provide recommendations for improvement.
- Support management reviews by preparing process performance presentations and reports.
- Partner with IT product teams, service delivery teams, and management to gather feedback and improve process adoption.
- Facilitate process workshops, reviews, and stakeholder discussions.
- Communicate process updates, policy changes, and governance requirements to stakeholders.
- Provide guidance on ITSM best practices, process compliance, and performance metrics.
- Participate in Change Advisory Board meetings and support adherence to change policies.
- Assist with post-implementation reviews and document lessons learned.
- Analyze change trends, risks, and compliance metrics to support process improvements.
- Support governance activities for Change Management processes.
- Experience with Release Management.
- ITIL Foundation certification or equivalent.
- Experience supporting governance, compliance, or audit activities.
- ServiceNow Functional Understanding.
ExxonMobil operates a global network of Exxon and Mobil fuel stations offering gasoline, diesel, motor oil, and convenience-store items to individuals and commercial customers, and it also supplies wholesale fuels. Customers purchase fuel and related products at stations, use loyalty programs, and may add services like car washes; Alexa voice-pay options are available at many stations to speed transactions. The company differentiates itself with a vast, vertically integrated retail and wholesale network, broad loyalty programs, and technology-enabled payments. Its goal is to provide reliable energy and fuel access worldwide while delivering value through a wide range of services and payment options, maintaining leadership in the energy sector.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Irving, Texas
Founded
1866
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Simplify's Take
What believers are saying
- Q2 2026 earnings reached $14.5 billion, with $23.6 billion operating cash flow.
- Reuters says Exxon is bidding for Shell’s $8 billion U.S. chemicals assets.
- Guyana’s fifth FPSO and Longtail keep adding low-cost production through 2026-2027.
What critics are saying
- Boulder climate litigation survives at the Supreme Court, inviting dozens of similar claims.
- Trump’s Venezuela push collides with sanctions, contracts, and security, blocking any 2026 reentry.
- If Middle East supply normalizes, Exxon loses the diesel and base-stock scarcity premium.
What makes ExxonMobil unique
- Guyana recovered $55 billion early; Errea Wittu starts up by 4Q26.
- Permian hit record 1.8 million barrels daily, pairing scale with relentless execution.
- Exxon’s integrated refining and chemicals captured 180% margin expansion during Middle East disruptions.
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Benefits
Health Insurance
Life Insurance
401(k) Retirement Plan
Competitive compensation
Medical plans
Maternity Leave
Retirement benefits
Annual vacations & holidays
Day care assistance program
Training and development program
Tuition assistance program
Workplace flexibility policy
Relocation program
Transportation facility
Company News
President Donald Trump's nine largest oil and gas holdings gained between $1.5 million and $4.4 million in the first six months of the Iran war, according to a CNBC analysis of his financial disclosure and market data. The holdings include Chevron, ExxonMobil, and seven other energy companies. CNBC calculated gains using share-price movements from 27 February, the day before hostilities began, through 31 August. Trump's accounts showed at least 23 sell transactions across the nine stocks through 29 June. A White House spokesman said Trump plays no role in trading decisions, with all investments managed independently. Ethics watchdogs disputed this, noting Trump still knows his heavy energy investment positions. The nine firms posted combined second-quarter profits of $47.6 billion, triple the prior year's figure. US crude prices rose roughly 36% since the war started.
ExxonMobil CEO Darren Woods called Venezuela "uninvestable" in January during a White House meeting. However, President Trump recently announced that "Exxon is going in" to Venezuela, though the company hasn't confirmed plans to reenter the country it exited two decades ago. At a recent press event, Trump stated that ExxonMobil and Chevron are among major oil companies heading into Venezuela. Chevron has confirmed its expansion, announcing plans to invest over $7 billion over five years to double production to around 600,000 barrels per day. Chevron's agreements include "enhanced fiscal, commercial, and legal terms intended to support durable and competitive long-term investments." These improved terms align with ExxonMobil's previously stated conditions for returning to Venezuela, suggesting the country may be willing to make necessary concessions.
Exxon Mobil fell 0.8% to $163.24 on Wednesday despite Brent crude surging towards $95.18 amid renewed US-Iran tensions. The stock trades 28.86% above its estimated value of $126.68, signalling potential overvaluation. The energy giant reported strong second-quarter results with $14.5 billion in earnings, $23.6 billion in operating cash flow, and $17.2 billion in free cash flow. The company returned $9.4 billion to shareholders during the period. President Donald Trump suggested Exxon would return to Venezuela, according to Reuters. However, the company has announced no formal investment deal. Sanctions, contracts, infrastructure, and legal protections remain unresolved nearly two decades after nationalisation forced Exxon's exit from the country.
ExxonMobil has joined bidders for Shell's US chemicals division, which includes four plants in Louisiana, Texas, and Pennsylvania and could fetch around $8 billion. Shell is selling assets that recently contributed to its quarterly earnings as part of ongoing portfolio reshaping. The potential acquisition would expand ExxonMobil's US chemicals presence but does not materially alter its near-term focus on execution in the Permian Basin and Guyana. The move comes after ExxonMobil posted record production and revenue in the second quarter, though adjusted earnings missed expectations. Analysts project ExxonMobil revenues of $369.2 billion and earnings of $46.2 billion by 2029, requiring 4.2% annual revenue growth. Some optimistic forecasts reach $507 billion in revenues and $55 billion in earnings.
ExxonMobil has stopped highlighting return on capital employed in its earnings reports. The company reported $14.5 billion in second-quarter 2026 earnings but omitted the return metric that appeared alongside financial results two years ago, when management cited a 13% return on capital employed for 2024. The company now emphasises earnings levels and cumulative structural cost savings of $16.3 billion since 2019. Cash capital expenditures ran roughly $7 billion in the second quarter. The Guyana venture recovered its $55 billion investment nearly two years ahead of schedule, with its fifth production vessel on track for start-up by end-2026. Permian volumes reached a record above 1.8 million oil-equivalent barrels daily. Revenue over the past twelve months hit $361 billion, up 9.6% year over year, whilst the trailing operating margin fell to 10.7% from a three-year average of 11.7%.