Full-Time

Technical Onboarding Specialist

Updated on 5/6/2025

Mintlify

Mintlify

11-50 employees

Platform for creating interactive documentation

Compensation Overview

$135k - $170k/yr

Mid

Company Does Not Provide H1B Sponsorship

San Francisco, CA, USA

Category
Applied Machine Learning
Natural Language Processing (NLP)
AI & Machine Learning
Required Skills
JavaScript
Machine Learning
HTML/CSS
Connection
Connection
Connection
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Requirements
  • Experience in customer-facing technical roles with a track record of managing enterprise implementations
  • Proven ability to manage external vendors or agencies to deliver technical solutions
  • Proficiency with web technologies (HTML, CSS, JavaScript) to help customers customize their documentation
  • Comfortable with prompt engineering and experience with AI/ML applications
  • Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform
  • Experience defining and improving metrics around implementation efficiency and Time-to-Value
  • Excellent project management skills with ability to handle multiple complex onboardings simultaneously
  • Strong communication skills to effectively work with both technical and non-technical stakeholders
Responsibilities
  • Drive continuous improvement of Time-to-Value (TTV), capacity, and overall onboarding experience
  • Manage relationships with external implementation agencies to scale our migrations capacity
  • Build and configure customized documentation experiences for our most strategic customers
  • Create custom components and solutions tailored to enterprise customer needs
  • Track and report on completed onboardings, identifying opportunities for process optimization
  • Serve as a technical liaison between our largest customers and internal teams
  • Gather and communicate customer feedback to inform product development priorities

Mintlify provides a platform for businesses to create and manage public-facing documentation that is engaging and user-friendly. The platform allows users to design interactive documentation that can help convert visitors into customers. It features a chat box powered by GPT-4, which enables users to ask questions and receive immediate answers, enhancing their experience. Additionally, Mintlify includes an integrated editing workflow that allows businesses to easily update their documentation within their existing work environment. The platform also offers analytics tools to track user engagement and identify potential sales opportunities. Unlike many competitors, Mintlify focuses on creating a seamless and interactive experience for users, making it easier for businesses to maintain their documentation and engage with their audience. The goal of Mintlify is to help businesses effectively communicate their information and improve user engagement through well-designed documentation.

Company Size

11-50

Company Stage

Series A

Total Funding

$21.4M

Headquarters

San Francisco, California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Mintlify secured $18.5 million in Series A funding, boosting growth potential.
  • The rise of API-first companies increases demand for Mintlify's documentation solutions.
  • Growing interest in interactive documentation enhances Mintlify's market position.

What critics are saying

  • A data breach exposed customer GitHub tokens, risking trust and legal issues.
  • Increased competition may force Mintlify to innovate and adjust pricing.
  • Reliance on GPT-4 poses risks if OpenAI changes API terms or pricing.

What makes Mintlify unique

  • Mintlify uses GPT-4 to power interactive chat features in documentation.
  • The platform integrates seamlessly with clients' existing workflows for easy updates.
  • Mintlify offers robust analytics to track user engagement and conversion rates.

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Benefits

Company Equity

Flexible Work Hours

Paid Vacation

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-12%
Mintlify
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Earlier this month, Mintlify, Inc. launched its MCP Server Generator to automatically create servers from your existing documentation or OpenAPI spec, without any custom code needed.

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2024 in Review: Getting Ship Done

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By 2024, Mintlify, Inc. has ramped up its enterprise efforts, hired sales leaders, launched the Windsurf IDE, and started reimagining how Mintlify, Inc. can meet the needs of broader customer bases.

Mintlify
Nov 11th, 2024
Introducing our revamped Web Editor

Today, Mintlify, Inc. is excited to introduce its new Web Editor, which allows you to create, edit, and publish documentation using a Notion-like interface.

Aibase
Sep 6th, 2024
Mintlify Secures $18.5 Million Funding to Help Developers Write Software Documentation Efficiently

Recently, Mintlify completed an $18.5 million Series A funding round, led by the renowned venture capital firm Andreessen Horowitz, further solidifying its position in the market.