Full-Time

Customer Srvc Rep

Hcb Ops

Confirmed live in the last 24 hours

CVS Health

CVS Health

10,001+ employees

Comprehensive pharmacy and healthcare services

Healthcare
Consumer Goods

Compensation Overview

$17 - $31.3Hourly

Entry, Junior

Company Historically Provides H1B Sponsorship

Remote in USA

Category
Transportation & Distribution
Operations & Logistics
Required Skills
Customer Service

You match the following CVS Health's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • Experience in a production environment.
  • High School or GED equivalent.
Responsibilities
  • Handles customer service inquiries and problems via telephone, internet or written correspondence.
  • Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources.
  • Answers questions and resolves issues based on phone calls/letters from members, providers, and other departments.
  • Triages resulting rework to appropriate staff.
  • Documents and tracks contacts with members, providers and plan sponsors.
  • Guides the member through their members plan of benefits, Aetna policy and procedures.
  • Creates an emotional connection with our members by understanding and engaging the member to the fullest.
  • Takes accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
  • Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
  • Explains member's rights and responsibilities in accordance with contract.
Desired Qualifications
  • Ability to multi-task to accomplish workload efficiently.
  • Understanding of medical terminology.
  • Oral and written communication skills.
  • Ability to maintain accuracy and production standards.
  • Problem solving skills.
  • Attention to detail and accuracy.
  • Analytical skills.

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, beauty items, and general merchandise. CVS Health also functions as a pharmacy benefits manager, serving over 75 million plan members, and has a senior pharmacy care business that assists more than one million patients each year. This integrated model allows CVS Health to deliver affordable health management solutions, enhancing access to quality care and improving health outcomes while aiming to lower overall healthcare costs. The company's extensive market presence and diverse services distinguish it from competitors, with a commitment to supporting individuals and communities in achieving better health.

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Woonsocket, Rhode Island

Founded

1963

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion of telehealth services allows CVS to reach more patients remotely.
  • Increased consumer interest in wellness boosts demand for CVS's health-related products.
  • The trend towards value-based care aligns with CVS's integrated healthcare approach.

What critics are saying

  • Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
  • The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
  • The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

What makes CVS Health unique

  • CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
  • The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
  • CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays