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Full-Time

Customer Implementation Manager

Posted on 6/28/2024

Strapi

Strapi

51-200 employees

Open-source headless CMS for Node.js

Compensation Overview

$50k - $65kAnnually

+ Equity + Parental Leave + Hardware/Software Support + Learning and Growth Budget + Offsite Gatherings + Mental Health Support + Referral Program + Emergency Days + Diverse and Inclusive Workplace Culture

Junior

Remote in USA

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Sales
Git
Hubspot
Marketing
Customer Service
Requirements
  • 1+ years experience working with customers or clients in a high velocity environment.
  • Deep knowledge of complicated developer tools like a Headless CMS solution.
  • A deep understanding of troubleshooting methodologies and strong problem-solving skills.
  • Experienced in working with customer relationship tools such as Hubspot and helpdesk tools like Freshdesk.
  • Experience with working remotely a big plus.
Responsibilities
  • Work with new customers to develop an implementation plan with goals and milestones.
  • Manage the handover from pre-sales to paying customer.
  • Document any customer feedback and deliver internally to product teams.
  • Serve as the first point of contact for large accounts during the first few months of their subscription.
  • Work closely with the Support Engineers to help troubleshoot complex support-related issues.
  • Help manage billing issues and topics related to our Strapi Cloud solution.
  • Develop new processes to help improve our day-to-day delivery of customer service to improve our product adoption with our customers.
  • Work hand-in-hand with our marketing teams on scalable adoption initiatives for our Strapi Cloud ecosystem.
  • Document any known issues or bug reports to our GitHub repo.
  • Help thwart potential churn by proactively engaging our customers.

Strapi is an open-source Node.js Headless CMS that offers a self-hosted and enterprise-ready edition, a marketplace of plugins, and a fully managed platform for Strapi apps. It provides structured yet flexible content types, advanced media management, granular access controls, powerful multilingual websites, and the ability to integrate with various tools using REST or GraphQL.

Company Stage

Series B

Total Funding

$46M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

0%

2 year growth

16%