Bellperson

Job Description

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.

As Bellperson, you handle the greeting of all guests as they enter and exit the hotel, and assist with the parking of vehicles and the handling of luggage.

What you will be doing:

• Consistently offer professional, friendly, and engaging service
• Assist all guests during and throughout their arrival and departure
• Ensure all deliveries for guests and residences are correctly recorded and delivered to the correct destination in a timely manner i.e. luggage, packages, shoe shines, 3rd party food delivery, etc.
• Assists with arranging transportation as needed for guests
• Put claim checks on all items, i.e., luggage, packages, etc.
• Greet and open any type of doors for guests in the absence of the doorperson
• Escorts guests to appropriate guest rooms when requested
• Conducts room orientations in accordance with hotel standards to explains features of room such as operation of television, telephone, in-room movie system, Mini bar area, etc, in accordance with Fairmont Brand Standards
• Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions
• Contacts guests via preferred method in the lobby, dining area, or other parts of property
• Set up and maintain Jogging Station and greets guests as they return with a towel and complimentary water and alert housekeeping when additional supplies are needed
• Maintain cleanliness, safety and order in all of his/her work areas and reports any deficiencies to Supervisor
• Assist in the cleanliness of the lobby and front drive areas at all times
• Coordinates with fellow bell persons to complete any necessary group requests to include drops or other requests made by our group guests
• During the overnight shift, welcome guests by opening car doors and assisting with unloading and loading luggage while greeting them warmly in accordance with Fairmont Brand Standards
• During the overnight shift, deliver and complete housekeeping request items including but not limited to delivering housekeeping items, making sofa beds, and completing other deliveries and requests
• Be familiar with Hotel’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
• To be familiar with CPZ, all the facilities and services offered.
• To be timely, accurate and courteous during all interaction with guests
• Will Act as an ambassador for the hotel and will assist guests with any reasonable request when approached in the lobby
• Ensure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Guest Services Manager or MOD.
• Maintain open lines of communication with all other hotel departments, especially the Front Desk, Housekeeping, Royal Service, Fairmont Gold, and Guest Services department
• Other duties as assigned by Management

What is in it for you:

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate: $20.50
• Schedule based on Seniority and Business Needs

Qualifications

Your experience and skills include:

• Ability to smile warmly and sincerely and express thoughts and actions in a professional manner
• Strong communication skills to interact with all types of guests and employee situations
• Ability to work under pressure and in guest contact areas and prioritize information quickly
• Ability to organize and prioritize based on guest needs to maintain team flow and efficiency
• Ability to utilize a computer and other electronic devices
• Ability to memorize necessary information, including but not limited to the details regarding the hotel and its services, the brand, and the surrounding area, to provide an elevated level of service
• Must be flexible with schedule- ability to work weekdays, weekends, holidays, evening and overnight shifts
• Carry out specific oral or written instructions, frequently following a simple routine
• Do the same tasks over and over, frequently the same way
• Get along with all kinds of people
• Stand and walk for long periods of time
• Lift and carry things like luggage and bags of golf clubs.
• Use hands and fingers skillfully
• Analyze and interpret established policies
• Make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions
• Deal with the general public, customers, employees, with tact and courtesy
• Plan and organize the work of others
• Change activity frequently and cope with interruptions
• Speak and write clearly
• Customer service experience
• Prior hotel experience an asset
• Strong knowledge of windows based computer systems and applications
• Demonstrated organizational skills
• Neat handwriting