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Product Specialist I
Overnight, 12Am-9Am ET
Posted on 2/2/2023
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • Schedule: Overnight 12am to 9am Eastern Time
  • Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience
  • Help our customers schedule more meetings
  • Take a consultative approach to problem-solving
  • Maintain fantastic written communication skills
  • Be a Calendly product, use-case, and scheduling industry expert
  • Patiently empathize with customers throughout your shifts
  • Attend regular ticket audits and receive active feedback on a day to day basis
  • Document & escalate customer and internal issues appropriately
  • Go above and beyond to serve our customers and your team (be a self-starter)
  • Use your technical savviness and resourcefulness to assist customers relatively autonomously
  • Take ownership over the customer experience you provide
  • 1+ years of experience in software (SaaS) customer support
  • Technical software troubleshooting aptitude and experience
  • Live Chat or Phone customer support experience a plus
  • Someone who thrives in a challenging, fast-paced environment and enjoys helping people
  • A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company
  • Drive and ability to thrive in a metrics-focused role and team environment
  • Fantastic written and verbal communication skills
  • Impeccable time management skills
  • Someone who works collaboratively with a passionate, customer-centric team
  • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
Calendly

501-1,000 employees

Modern automation scheduling platform
Company Overview
Calendly's mission is to take the work out of connecting with others so that people have more time to work on what’s really important. The company has a powerful yet simple automated scheduling platform that lets users benefit from an enjoyable scheduling experience, more time to spend on top priorities and flexibility to accommodate individual users and large teams alike.
Benefits
  • Competitive pay
  • Quarterly bonus
  • Team member equity
  • Home office setup
  • Technology stipend
  • Pick your own perk stipend
  • Flexible Time Off
  • Vacation stipend
  • Parental leave
  • Medical, dental, & vision coverage
  • Fun community events
  • 401k company match
Company Core Values
  • Start with human
  • Find a way
  • Focus wisely
  • Strive for excellence