Sales Operations Specialist

The impact you’ll have:

• Ensure the accuracy and reliability of our customer lifecycle information in Salesforce, including opportunity stages, close dates, and deal values as part of owning the deal desk. You’ll play a key role in revenue reconciliation by collaborating with the Finance team to ensure our financial reporting is aligned with sales performance.
• Champion data quality by deep-diving into anomalies to identify root causes and engineer lasting solutions, while also proactively maintaining the database to ensure accurate insights for strategic decision-making.
• Optimize sales and customer experience operations by identifying and executing on opportunities to streamline processes, including owning communication and documentation throughout projects; refining lead management to capture and nurture high-potential prospects; masterminding opportunity management to accelerate deal closures and fostering seamless and cohesive dissemination of information internally across the prospect’s journey, from the initial point of contact to their transition into a customer.
• Empower revenue leaders with data-driven insights by crafting compelling dashboards and reports that illuminate key performance indicators and unlock strategic opportunities.
• Partner with the Senior Revenue Operations Manager to design and implement effective sales territory strategies that optimize market coverage and penetration, ultimately contributing to the achievement of revenue targets.
• Actively collaborate with key stakeholders across the organization - sales, marketing, finance, enablement, and customer experience - to proactively identify potential challenges and formulate strategic remedies to stay ahead of the curve.
• Be a change agent by collaborating with the Enablement team to ensure smooth integration of process and technology improvements, empowering revenue teams to excel in their roles.
• Partner with Revenue Operations Systems Administrators to bridge the gap between business requirements and system capabilities. The scope of this collaboration encompasses technical setup, enablement, and post-rollout support to ensure seamless integration and adoption by the teams which would involve; conducting meetings with internal stakeholders to gain insights into their needs; ensuring that technical specifications are well-defined and overseeing the smooth implementation of technical updates.
• Assess incoming requests to Business Operations, adding detail and clarity to facilitate streamlined processing and effective resource allocation. 

What you’ll bring:

• 3 plus years of experience in a SaaS B2B environment, with at least 2 years in sales operations, business operations, or a related operations field.
• Deep understanding of key SaaS metrics, including ARR, MRR, and churn metrics as part of deal desk ownership and data integrity.
• Previous experience with deal desk preferred, including ability to review and comprehend contract language.
• Proficiency in Salesforce Sales Cloud, including Reports and Dashboards. Salesforce admin experience is a plus.
• Experience identifying and implementing process improvements to enhance efficiency and productivity.
• A natural desire to comprehend and implement imaginative solutions to address business challenges, while simultaneously expanding one’s own knowledge.
• Enthusiastic about learning new skills and technologies.
• Ability to build bridges among cross-functional teams to achieve common goals and is excited about working with Axonifiers at all levels of the organization.
• Strong active listening skills with the ability to translate complex technical concepts into comprehensible language that non-technical users can understand.