Full-Time

Sales Operations Specialist

Confirmed live in the last 24 hours

Axonify

Axonify

201-500 employees

Learning platform for frontline employee training

Consulting
Education

Mid

Toronto, ON, Canada + 1 more

More locations: Kitchener, ON, Canada

Hybrid work environment; candidates can choose to work from home or in-office in Toronto or Waterloo.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 3 plus years of experience in a SaaS B2B environment, with at least 2 years in sales operations, business operations, or a related operations field.
  • Deep understanding of key SaaS metrics, including ARR, MRR, and churn metrics as part of deal desk ownership and data integrity.
  • Previous experience with deal desk preferred, including ability to review and comprehend contract language.
  • Proficiency in Salesforce Sales Cloud, including Reports and Dashboards. Salesforce admin experience is a plus.
  • Experience identifying and implementing process improvements to enhance efficiency and productivity.
  • A natural desire to comprehend and implement imaginative solutions to address business challenges, while simultaneously expanding one's own knowledge.
  • Enthusiastic about learning new skills and technologies.
  • Ability to build bridges among cross-functional teams to achieve common goals and is excited about working with Axonifiers at all levels of the organization.
  • Strong active listening skills with the ability to translate complex technical concepts into comprehensible language that non-technical users can understand.
Responsibilities
  • Ensure the accuracy and reliability of our customer lifecycle information in Salesforce, including opportunity stages, close dates, and deal values as part of owning the deal desk.
  • Champion data quality by deep-diving into anomalies to identify root causes and engineer lasting solutions, while also proactively maintaining the database to ensure accurate insights for strategic decision-making.
  • Optimize sales and customer experience operations by identifying and executing on opportunities to streamline processes, including owning communication and documentation throughout projects; refining lead management to capture and nurture high-potential prospects; masterminding opportunity management to accelerate deal closures and fostering seamless and cohesive dissemination of information internally across the prospect's journey, from the initial point of contact to their transition into a customer.
  • Empower revenue leaders with data-driven insights by crafting compelling dashboards and reports that illuminate key performance indicators and unlock strategic opportunities.
  • Partner with the Senior Revenue Operations Manager to design and implement effective sales territory strategies that optimize market coverage and penetration, ultimately contributing to the achievement of revenue targets.
  • Actively collaborate with key stakeholders across the organization - sales, marketing, finance, enablement, and customer experience - to proactively identify potential challenges and formulate strategic remedies to stay ahead of the curve.
  • Be a change agent by collaborating with the Enablement team to ensure smooth integration of process and technology improvements, empowering revenue teams to excel in their roles.
  • Partner with Revenue Operations Systems Administrators to bridge the gap between business requirements and system capabilities. The scope of this collaboration encompasses technical setup, enablement, and post-rollout support to ensure seamless integration and adoption by the teams which would involve; conducting meetings with internal stakeholders to gain insights into their needs; ensuring that technical specifications are well-defined and overseeing the smooth implementation of technical updates.
  • Assess incoming requests to Business Operations, adding detail and clarity to facilitate streamlined processing and effective resource allocation.

Axonify provides learning solutions specifically designed for frontline employees, who are the workers directly interacting with customers or managing daily operations. The platform offers an engaging and personalized learning experience that helps employees retain critical information. By encouraging frequent logins, Axonify promotes meaningful behavior changes that can enhance business outcomes. The company serves a diverse clientele, including major corporations like Walmart and Merck, and operates globally with over 160 customers in 150 countries, focusing on industries such as retail, healthcare, and manufacturing. Axonify's subscription-based business model allows organizations to access continuous learning opportunities for their workforce, ensuring a steady revenue stream while delivering measurable improvements in employee performance and engagement.

Company Stage

Grant

Total Funding

$34.2M

Headquarters

Waterloo, Canada

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for mobile-first learning aligns with Axonify's mobile-friendly platform.
  • Gamification in training boosts motivation, supporting Axonify's approach.
  • AI-driven personalized learning trends complement Axonify's adaptive capabilities.

What critics are saying

  • Emerging eLearning platforms may erode Axonify's market share.
  • Rapid tech advancements require constant platform updates, straining resources.
  • Integration with Workday HCM may face technical challenges affecting satisfaction.

What makes Axonify unique

  • Axonify specializes in gamified learning tailored for frontline employees.
  • The platform integrates adaptive microlearning with Workday HCM for targeted training.
  • Axonify's subscription model ensures continuous learning and development for employees.

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