Key Responsibilities:

• Client services:
• Provide guidance on project objectives, staff coordination, budgeting, and timelines, ensuring alignment with client needs and regional specifics. 
• Engage in data analysis and interpretation, working closely with research teams to tailor insights to EMEA market dynamics and client objectives. 
• Cultivate an in-depth understanding of the EMEA market, client businesses, and industry trends, aligning COE activities with broader strategic objectives. 
• Understand and manage client agreements and commercial terms relevant to the EMEA market, addressing business impacts and risks effectively. 
• Coordinate with global resource management for staffing and project planning, considering the specific needs of EMEA clients. 
• Commercials and business development:
• Effectively network within the business across the region as the face of DXI EMEA crisis capabilities. 
• Collaborate with finance and practice leads to establish a financial reporting structure for the EMEA Crisis COE, tracking and optimizing financial performance. 
• Manage client billability/utilization, adapting targets to the regional market and operational maturity. 
• Take accountability for the revenue and contribution margin of the EMEA Crisis COE projects, aligning with DXI & Edelman’s business objectives. 
• Operational capabilities:
• Establish a scalable and efficient Crisis monitoring system within Europe in coordination with Global COE, ensuring consistent quality and integration with global DXI operations. 
• Contribute to and implement a training and quality control program to standardize the work level, improve analysis quality, and ensure adherence to core principles across EMEA teams. 
• Lead a diverse team of direct and dotted-line reports, fostering professional development and ensuring compliance with operational standards. 
• Enhance the team’s secondary crisis expertise, driving regional innovation, evaluating tools, and disseminating knowledge within the DXI network. 
• Coordinate with external partners, agencies, and global DXI members for comprehensive crisis management solutions. 

Requirements:

• Proven experience in crisis management, research, and analytics, with a focus on the EMEA market. 
• Strong leadership skills, with the ability to manage diverse teams and drive regional initiatives. 
• Excellent project management abilities, thriving in a fast-paced, deadline-driven environment. Agency experience is preferred but not a must.   
• In-depth knowledge of PR measurement strategies, with a client-centric approach to problem-solving. 
• Flexibility to work outside standard hours as needed, responsive to regional and global operational demands.