Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE: The IT Business Relationship Manager - Water Solutions and Services, Growth and Innovation will concentrate on building and maintaining strong relationships between the IT department and business units. The IT BRM will work to understand the strategic goals of the business and identify how IT can support those goals. The IT BRM will act as a liaison between IT and business stakeholders, ensuring that IT services align with business needs and priorities. The ideal candidate should possess a deep understanding of business processes, advanced analytical capabilities, and exceptional communication skills. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES:

• Primary deliverables include relationship management plans, service level agreements, and reports on IT performance in meeting business objectives.
• Support Business teams in developing a business case for a new product or service.
• Support the business team and IT Teams in the procurement of funding, approvals, and timely information needed for the project’s success. 
• Work within the IT processes to gain architectural alignment and approvals. Drive alignment to the overall IT, Business, and Enterprise strategy as we document and maintain the business roadmap.
• Develop scorecards and visibility of the critical initiatives and projects for business leaders and IT leaders regularly.
• Develop a “healthy and well-managed segment portfolio” with help of Business teams and IT execution teams. 
• Maintain a changing level of visibility and involvement on multiple portfolios of projects and IT services to ensure projects are set up for success and align with the IT, business, and corporate strategy.
• Collaborate with cross-functional teams to translate business needs into technical solutions.
• Conduct in-depth data analysis, providing actionable insights to drive informed decision-making.
• Leverage excellent organizational skills and ability to set priorities and to handle multiple proposals and active projects concurrently within our project methodologies and processes.
• Lead problem-solving discussions and attention to detail with analytical and problem-solving Lean toolsets.
• Continually expand your business knowledge across the organization.
• Stay informed about industry trends, best practices, and emerging technologies.

QUALIFICATIONS:

• Strong interpersonal and communication skills to foster collaboration, negotiation skills to manage expectations, and a deep understanding of the business and industry.
• Bachelor’s degree in Business Administration, Information Technology, or a related field. Master’s degree is a plus.
• 5+ years of experience in a business analysis or related role, with a proven track record of successful project delivery.
• Expert-level analytical skills with the ability to synthesize complex information and provide strategic insights.
• Hands on experience in SAP Environment, CRM (Salesforce, MS Dynamics), CPQ, Reports & Dashboard
• Ability to work in a cross-functional team environment.
• Proficiency in business analysis tools and methodologies, including data modeling and process mapping.
• Strong leadership and mentoring abilities, with experience guiding and developing junior team members.
• Excellent communication and interpersonal skills, capable of effectively engaging with stakeholders at all levels.
• Experience with project management methodologies (e.g., Agile, Scrum) and software development lifecycles.
• Advanced proficiency in data analysis and visualization tools (e.g., PowerBI, Excel, Tableau).
• Strong problem-solving mindset and ability to drive innovative solutions.
• 4+ years experience supporting the planning and management of project initiatives in a similar team environment
• 4+ years of experience with Project Management Tools such as Microsoft Project and Microsoft SharePoint
• 3+ years of experience translating requirements into optimized designs and identifying alternatives
• Strong service orientation is essential; an open mindset and willingness to take the business perspective

DAY IN THE LIFE:

In this role, the working environment is generally in an office setting and may be performed remotely.  The physical demands may include but are not limited to moving around in an office environment, frequent oral communication, close vision, and ability to operate office equipment.  In addition, this role may include approximately 25% or less travel. 

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.