Senior Epic Analyst II

Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, Virtual Care and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services and Talent Solutions to providers, payers, life sciences and technology organizations.

The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in 2023) and Best in KLAS: Overall IT Services Firm in 2022 and #1 Best in KLAS: Overall IT Services Firm in 2020. For more information, visit pivotpointconsulting.com.

Description:

The Senior Epic Analyst II is responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

Duties and Responsibilities:

• Serves as primary analyst for Epic maintenance, build, and configuration
• Manages client trouble tickets and requests, ensuring accurate documentation and resolution
• Leads application build for Epic upgrades and handles Nova Note Review and Build
• Implements testing procedures and supports go-live activities in a command center setting
• Proactively identifies areas for improvement, mentors junior analysts, and fosters strong client and peer relationships

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Desired Competencies: 

• Accountability- Holding self and others accountable to meet commitments
• Communicates Effectively- Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding
• Customer Focus- Builds strong relationships and delivers customer-centric solutions
• Optimizes Work Processes- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Tech Savvy- Anticipates and adopts innovations in business-building digital and technology applications

Education and Experience: 

• Bachelor’s Degree required
• Minimum of 3 years’ experience in a healthcare setting required
• Proficiency in healthcare policies, procedures and information systems required
• Epic, ITIL, PMP certifications preferred

Location:  In office.

Hybrid/Remote option may be considered with Management approval.

Travel Requirements:  

Less than 5% (almost no travel)

Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position:

Frequent:              Sitting, walking, eye/hand/foot coordination and repetitive motion.

Occasional:         Standing and bending.

Infrequent:           Lifting up to 10 pounds.