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Sportsbook Supervisor
Posted on 1/10/2023
Phoenix, AZ, USA
Experience Level
Desired Skills
Customer Service
  • Minimum of 1 year of experience with cash handling and sportsbook betting experience preferred
  • Previous supervisory experience preferred
  • Minimum 1 year of high-volume cash handling experience preferred
  • Minimum 1 year of ticket writer/cashier experience preferred
  • Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements
  • Strong collaboration and project management skills
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced, team-oriented environment
  • Experience in sports or online gaming highly desired
  • Exceptional interpersonal skills in dealing with employees and customers
  • Responsible for maintaining and balancing the vault and reporting daily issues and discrepancies to management immediately
  • Transport change, pickups, and banks in a safe and timely manner
  • Conduct sweeps/bankroll increases on cashier drawers as necessary and provide accurate reporting on monies exchanged from employees at the end of each day/event
  • Complete routine kiosk drops in an efficient manner, according to company policies and procedures
  • Facilitate all money needs while adhering to the company's standard operating procedures
  • Monitor performance, conducts basic maintenance, and customer experience on kiosks
  • Approve or deny wagers from guests in conjunction with the Risk and Trading team
  • Ensure the accurate completion of all paperwork turned in by cashiers and supervisors
  • Handle escalated guest disputes in the Sportsbook
  • Reports issues and discrepancies to management immediately
  • Oversee the sportsbook team and assist with training, performance reviews, performance corrections, and/or scheduling of staff
  • Maintain high visibility throughout the Sportsbook
  • Provide outstanding customer service in a timely manner to both guests and fellow employees
  • Other duties as assigned

1,001-5,000 employees

Fantasy sports and online U.S. sportsbook
Company Overview
Fanduel is on a mission to make sports more exciting. The company provides a daily fantasy sports platform with a range of game types for players with a guaranteed prize pool for the winners.
  • From peer-to-peer learning to industry conferences, there are a number of ways to develop your career
  • From your head to your toes we’ve got you covered with our 100% health insurance coverage
  • We keep a well-stocked supply of snacks and refreshments to keep you going throughout the day
  • Flexible hours and vacation scheduling let you work when you’re at your best
  • We provide the latest tech and equipment, you get the job done
Company Core Values
  • We’re not just a company, we’re a collective. And we’re not just coworkers, we’re a community.
  • We’re an all-hands-on-deck crew of dreamers, doers, thinkers, makers, builders, breakers, and rebuilders.
  • We value teamwork above all else.
  • We believe that diversity and inclusiveness are at the core of any good team.
  • Passion for building a product our customers will love, passion for being the best in our field, and passion for our own people.