Full-Time

Technical Writer

Client Enablement

Posted on 5/15/2024

PayIt

PayIt

201-500 employees

Digital transaction platform for government agencies

Data & Analytics
Government & Public Sector
Energy
Fintech
Financial Services

Compensation Overview

$70,000 - $90,000Annually

+ Competitive salaries + Excellent benefits + Flexible working arrangements + Resources for optimal work performance

Mid

Austin, TX, USA

Required Skills
Communications
Adobe Creative Suite
Marketing
Requirements
  • 3+ years in a client or customer facing role, preferably in a B2B SaaS environment
  • Proven experience as a Technical Writer, creating documentation for complex software, hardware, or technical solutions - a portfolio of writing samples demonstrating your work is highly desirable
  • Written and oral communication skills are impeccable, succinct, and eloquent, with a keen eye for detail and ability to explain complex technical concepts in a clear and concise manner
  • Self-motivated, high adaptability, and resilient with the ability to work collaboratively in a fast-paced, deadline-driven environment, while managing multiple projects simultaneously
  • Strong research and organizational skills, with the ability to gather information from multiple sources and synthesize it into coherent documentation
  • Proficiency in using industry-standard authoring tools and documentation management systems (e.g. Adobe Creative Cloud, SnagIt Confluence, Google & Microsoft suites, or similar), project management and collaboration tools (e.g. Confluence, Trello, Teams, Slack, Jira, or similar), and diagram and visualization solutions (e.g. Draw.IO, LucidChart, or similar)
  • Familiarity with learning management software, HTML, CSS, and similar solutions
Responsibilities
  • Research, organize, and interpret technical concepts and transform them into user-friendly documentation, such as user manuals, technical guides, FAQs, and online help solutions
  • Create and curate a wide range of content, including presentations, guides, videos, e-learning modules, and interactive exercises, to support learning objectives and ensure consistency in messaging and knowledge transfer
  • Ability to deliver high-quality content within deadlines
  • Project manage all development and improvement efforts related to agency collateral
  • Continuously update and improve documentation based on feedback, product updates, and industry best practices
  • Organize and maintain communication and documentation repositories, ensuring easy access and version control
  • Build and leverage cross-functional relationships throughout sales, marketing, product, delivery, and client teams to execute on all content creation and maintenance
  • Maintain and iterate on a voice, tone, and style guide for all agency collateral in collaboration with Marketing
  • Measure suitability and accessibility of all self-service online content to identify gaps and iterate to maximize success
  • Develop and maintain a deep understanding of PayIt’s products and services, functionality, and intended audiences
  • Drive best practices for technical writing across the business

PayIt provides an integrated platform designed specifically for government agencies, focusing on optimizing digital transactions and back-end system integrations. With a significant user base of over 80 million residents across North America and notable recognition in industry publications, this company ensures a dynamic working environment. Employees here contribute to a critical infrastructure that supports smooth governance and public service delivery, making it a rewarding place for those interested in making a tangible impact on public administration.

Company Stage

Seed

Total Funding

$195M

Headquarters

Kansas City, Missouri

Founded

2013

Growth & Insights
Headcount

6 month growth

4%

1 year growth

55%

2 year growth

59%

Benefits

Salary + standard bonus plan

Healthcare coverage

401(k) + company match

Wellness & mental health perks

Parental leave

Unlimited PTO

INACTIVE