Full-Time
IT Support Technician
Comprehensive solution for home needs
Junior
New York, NY, USA
- Bachelor's degree preferred
- At least 2 years of experience in a technical support position
- A+, Network+, and ITIL certifications a plus, but not required
- Action-oriented and solution driven towards technical issues
- Provide and receive feedback professionally and constructively
- Experience with troubleshooting both PC & Mac technical problems through remote tools
- Experience with modern IT Service Management systems a plus
- Ability to follow process and procedures and provide feedback on improvements
- Able to maintain composure when working through ambiguity or high profile issues
- Resolve tickets requests daily for tier 1 and 2 technical issues and provide information to higher tier IT support if needed
- Own communication between end users and escalation teams for higher profile issues
- Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
- Participate in maintenance activities on hardware, operating systems, and software applications
- Participating in larger scale Enterprise IT projects
- Ensures that client computers connect seamlessly with file servers, email, networked printers, VPN, virtual computing technologies, computer conferencing systems, application servers, and administrative systems
- Leverage administration tools in Google Workspace, Okta, Active Directory, and Freshservice
- Assist in technical upgrading and maintenance of systems in coordination with other tech teams
- Support testing and deployment of new applications and systems
- Train and guide staff in best practices for hardware and software usage
- Participate in an On-Call rotation to provide support to users during after hours
- Create and update documentation to reflect best practices and self service troubleshooting
- Support On-Site office operations (Printers, A/V equipment in conference rooms, workstations setup)
- Use remote support tools to guide end users through troubleshooting steps
- Work with support vendors to resolve technical issues
- Provide executive support
- Assist in technical upgrading and maintenance of systems in coordination with other tech teams
At Angi, they invest their resources into growing their business and their people. Angi's mission is to help the best consumers find the best service providers and promote happy transactions remains the same.
Company Stage
N/A
Total Funding
$225.5M
Headquarters
Denver, Colorado
Founded
2017
6 month growth
↑ 0%1 year growth
↑ 20%2 year growth
↑ 36%Benefits
Competitive compensation.
This position will be eligible for a competitive year end performance bonus & equity package.
Full medical, dental, vision package to fit your needs
Flexible vacation policy: work hard and take time when you need it
Pet discount plans & retirement plan with company match (401K)
The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world