Area Manager
Supply Chain ICQA
Posted on 10/11/2023

501-1,000 employees

E-commerce fulfillment order platform
Company Overview
Shipbob's mission is to provide simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the world. The company has developed proprietary technology that combines order and inventory management, warehouse management, predictive data and analytics, as well as optimized shipping for eCommerce companies.
Consumer Goods
Data & Analytics

Company Stage

Series E

Total Funding





Chicago, Illinois

Growth & Insights

6 month growth


1 year growth


2 year growth

Oak Park, IL, USA
Experience Level
Desired Skills
Operations & Logistics
  • 2+ years of leadership experience
  • Degree in Business, Operations, Supply Chain, General Management, or a related field, preferred
  • Established track record of taking ownership and driving results
  • Basic understanding of Lean and Six Sigma
  • Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day
  • Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door
  • Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved
  • Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution
  • Be Safety Minded. It's not just talk; it's the way you work
  • Run a daily standup meeting at the start of the shift, using data to determine what tasks to assign to ICQA associates for the day
  • Track ICQA associate task progress and follow up with training where necessary. Explain best practices for each task and why they are important
  • Produce weekly reports detailing any incorrect practices or other issues that could lead to lost inventory. Work with Network ICQA Manager to summarize issues and report to the General Manager
  • Provide feedback to the SCO team on any new processes or tools needed to help improve inventory control
  • Ensure quick and accurate response to Jira tickets raised by the Merchant Care team, coordinating with operations teams where necessary. Coach Merchant Care team if any tickets that do not align with our processes are raised
  • KPIs: Complete all daily and weekly tasks, keep credits for lost inventory to a minimum, achieve 98% of Jira tickets solved according to SLA, ensure research for missing inventory is completed within 24 hours
  • Additional duties and responsibilities as necessary