Senior Technical Program Manager

Job Description

Commercial and Money Movement Solutions (CMS) within Visa has a strategic growth initiative to expand beyond core consumer card payments (C2B) and into broader money movement flows between individuals, businesses, and governments. The investments that Visa has made over decades in C2B provide Visa with the infrastructure, technical capability, brand, expertise, and relationships to tap into money movement between a much broader coupling of counterparties (B2B, B2b, B2C, P2P, G2C, G2B, etc.). The target market opportunity of more than 185T in potential volume is a Board-level aspiration for the company, with an aggressive net revenue CAGR forecast of 25%+ over the next five years.

Visa Commercial Solutions (VCS) is a key business within (CMS responsible for growing all flows between businesses and governments from SMBs to the largest global corporates. We enable business and government entities of all sizes to thrive in dynamic global and local markets, by providing innovative end-to-end payment capabilities and frictionless experiences that simplify the critical processes that businesses perform daily. These critical processes include managing expenses, compliance, vendors and reporting and of course, making payments. Our suite of products and solutions deliver better cash flow, productivity, administrative efficiency, reconciliation, control and acceptance for clients. Visa is the number one payment network for small businesses, and we are rapidly growing our depth and breadth of solutions for large corporates and governments.  We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services. 

The VCS PMO team has responsibility for enabling and supporting the VCS Business to deliver on its strategy. The team works collaboratively with Product Development, Product Management, Operations & Infrastructure, Cyber-Security, Client Services, and other key enterprise teams, across both global and region stakeholders, ensuring collaboration, alignment, governance, execution, and delivery.

Technical Program Manager for Visa Commercial Solutions will be the for Team of Teams (TofT) PMO lead who will provide oversight and governance on cross-functional delivery of the VCS initiatives as well as ensure seamless and timely planning, prioritization and execution. This role is critical for a successful delivery of the 2030 Strategic objectives and milestones on the product & technology roadmap.

The person must possess a can-do attitude, a growth-oriented mindset, process-focused and an ability to deal with change and ambiguity. Candidates must have a technical background and be willing to learn new technologies, leverage Gen AI and Agentic AI technologies and understand the products and solutions being developed. Experience in Enterprise Agile methodologies is highly preferred.

Essential Functions:

• Deep expertise in steering and implementing large scale product development transformations from ground up and act as a point of contact with geographically disbursed teams where risk and ambiguity is high, and outcome driven.
• Manage the team’s growth, learnings, and overall development while aligning with the organization’s and PMO’s goals.
• Partner with the Product & Technology leads to drive and ensure effective Quarterly Execution Planning (QEP) leveraging Jira Align as the Single Source of Truth.
• Help and facilitate prioritization of Initiatives & Epics that align to the Objectives & Business Results (OKRs) and available workforce capacity.
• Manage resource rosters for their Team of Teams in Jira, Jira Align and Polaris
• Ensure effective participation of the teams in the Quarterly Execution Planning (QEP) activities across programs, collaborating with partners in Operations & Infrastructure, Cybersecurity, and other Visa Technology verticals.
• Ensure that the program and projects follow Visa's Agile Management Methodology (AM2) and Key Controls, and that accurate and timely information is reported regularly on program progress and financial status.
• Act as a coach and mentor to the PMO team and the scrum teams on adopting agile best practices. Be the leader in advancing the ongoing transformation to Visa’s Agility Practices and Agile Management methodology (AM2).
• Learn and adopt Visa’s Secure Software Development Lifecycle Management (SSDLC), Golden Rules, release management and Product Lifecycle Management (PLM) processes.
• Provide quality, flow, and value metrics-based reporting to all stakeholders, hold regular program-level ceremonies (Scrum of Scrums, Agile Release Train Sync, System Demos).
• Cultivate a mindset of rigorous planning & prioritizing while proactively identifying risks and dependencies to accelerate value realization.
• Manage cross-functional communications to maximize understanding, impact, and speed of change adoption.
• Act as a coach and mentor to the Engineering, PMO and Product teams on adopting agile best practices and a cadence of portfolio, program & team level ceremonies.
• Capture metrics & measurables that clearly indicate progress toward accomplishment of Reimagining Work at Visa Initiative.
• Develop a rigor for understanding and leveraging the quality, flow, and value-based metrics to accelerate benefit realization.
• Generate and improve the agility metrics (performance, predictability, and persistency) by optimizing and governing the Visa processes for planning, budgeting, prioritization, delivery, release management, workforce planning and stakeholder (ELT, SLT) reporting.
• Assist and support with External (FFIEC) & Internal audits on the program. Ensure that all programs supported by the PMO adhere to always audit compliant processes.
• Ensure that identified security vulnerabilities are addressed and remediated in a timely manner to prevent non-compliance. Ensure that exceptions are obtained in a timely manner and kept to a minimum.
• Volunteer for additional responsibilities related to Visa processes, cross-functional project governance and hiring of team members and participate in required fire drills.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:
•8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
•9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
•Agile Lifecycle Management tool (Jira, Jira Align, Rally) and PPM (Clarity, Primavera, HP PPM etc.).
•Scaled Agile Certification (SAFe for Teams, Leading SAFe, Implementing SAFe, SAFe for Release Train Engineers).
•Experience with project management and reporting tools (e.g., Clarity, Rally, Tableau, Power BI, Excel, JIRA Etc.)
Experience with productivity and collaboration tools, including Share point, Microsoft Teams, Wiki pages, Microsoft 360 copilot etc
•Scaled Agile Framework Certified – SAFe Agilist or SAFe Program Consultant
•Program Management Professional (PgMP) and/or Project Management Professional (PMP).
•Experience with JIRA Align, Tableau, Power BI.
•Experience with project management techniques software development lifecycle in a Fin-Tech background scrum or agile experience.
•Experience with productivity and collaboration tools, including Share point, Microsoft Teams, Wiki pages, Microsoft 360 copilot etc.
•Experience leveraging Artificial Intelligence/Machine learning to improve. effectiveness of the Product delivery.