Full-Time
Account Coordinator Associate
Posted on 10/2/2025
Intermountain Healthcare
10,001+ employees
Nonprofit health system delivering patient care
Compensation Overview
$22.64 - $34.48/hr
Murray, UT, USA
In Person
 Sales & Account Management |
|---|
- Means of transportation to travel to frequent meetings and make deliveries
- One year of customer service experience in a professional business environment
- Responsible for supporting and assisting the Account Managers in renewing large commercial and national accounts.
- Consistently provides superior service to clients, agents and members.
- Serves as a liaison in order to facilitate the prompt resolution of complex benefit, claims or enrollment issues for external, internal Groups/Clients.
- Handles service complaints referred by employer contacts, agents, or other internal customers.
- Keeps Account Manager informed of escalated issues and determines if the Manager needs to be involved to resolve issues.
- Manages the task resolution process in Salesforce by utilizing task management with other departments and complaint tasks to seek resolution to reoccurring issues.
- Answers Account Manager, Client, Broker & Internal Caregiver telephone calls/email during working hours.
- Oversees the Business Continuity contact process ensuring group and agent contacts are identified for emergencies/disasters.
- Assists in building and presenting membership reports.
- Responsible for other ad hoc reports as assigned.
- Oversees the setup of Agent/Group contact access to reports and Link system by working with IT to manage LDAP and contact information.
- Directs/Initiates the renewal process for existing client groups by creating the renewal checklist to initiate the start of the renewal negotiations.
- Works with Account Manager to review group information and changes.
- Assists in the timely return of a signed 'Rate & Benefit Confirmation' sheet from the employer and/or agent.
- Organizes and coordinates the enrollment meetings of assigned client groups with Account Manager.
- This includes the distribution of marketing literature, conducting enrollment meetings when Account Manager is unable, directing the internal enrollment process and coordinating the delivery of ID cards, member handbooks and contracts.
- Understands the renewal process from start to finish and is responsible for coordinating all associated functions for assigned groups.
- Determination and entry of ID Card holds on a group and reviewing for accuracy before releasing to Members.
- Reviews and collects completed enrollment applications for new and renewing business.
- Coordinates the delivery of ID cards, Membership Guides, first month billings, and contracts.
- Directs the internal enrollment process to ensure the accurate and timely enrollment and administration of groups by coordinating the underwriting, enrollment, finance, and marketing functions.
- Maintains a working knowledge of the group information system in order to conduct final quality and accuracy review of information that has been entered.
- Instructs and assists client administrators in enrollment (including SHOBE, EDI, or other electronic enrollment systems), billing reconciliation, contract compliance, and other identified areas.
- Orders and gathers marketing materials as well as promotional items and giveaways for meetings, public events etc.
- Avoids waste (quality and cost) by ensuring that orders for marketing materials accurately represent correct group plan and benefit information.
- Works as the liaison with Marketing to ensure all material is relevant and up to date.
- Provides high quality writing and editing of communications to SelectHealth clients.
- Leads the role of group material translations from English to needed languages by overseeing the submittal process with the translation 3rd party company.
- Is committed to building and directing accurate employer information in Salesforce to all departments within Select Health including but not limited to premium rates, benefits, eligibility, key contact information, unique arrangements and/or agreements etc.
- Ensures that the integrity of the information is uploaded to Salesforce correctly as this detail has a direct correlation to benefit set-up, Facets configuration, contract language etc.
- Works assigned Salesforce queues and signs-off on all tasks in a timely manner.
- Responsible for all data in Salesforce including but not limited to renewals, Enrollment tasks, contacts, change requests, contracts and data integrity.
- Assists in the issuance of accurate contracts (Execution Section Review), signed return of contracts and countersigned issuance of contracts within the established timelines set by the Large Employer Sales Department and Compliance.
- Maintains an internal contract log for each Account Manager and assists in the resolution of any contract discrepancies by working with all internal departments to ensure that approved contractual changes are updated in all effected systems.
- Demonstrates strong leadership skills when working on special assignments given by the Large Employer Sales Director, Manager and/or Supervisor.
- Approachable, knowledgeable, professional and produces timely deliverables.
- Demonstrates composure under stress.
- Takes accountability for decisions and results of work, and contributes beyond one's role.
- Professional in appearance and demeanor when facilitating, presenting and/or assisting at open enrollment meetings, questions and answer sessions, benefit fairs, health fairs, brown bag luncheons, agent seminars other public relations events etc.
- May require significant overtime and abnormal hours during certain months.
- Actively contributes to the success of Large Employer Sales by consistently demonstrating the positive support of department team members, processes and goals.
- Cultivates business relationships internally, externally, and virtually.
- Focuses on the customer and takes action to exceed their expectations.
- Bachelor’s Degree
- Three years experience in a health care related industry
- Current Utah State health insurance agent/consultant license. Additional licensing may be required in other states where Select Health is located.
- Demonstrated excellent presentation skills and the ability to communicate effectively with large and small groups.
- In-depth functional knowledge of internal departments preferred for efficient problem resolution
- Excellent time management skills, the ability to work under pressure with deadlines, and to handle duties and responsibilities with minimal supervision
- Detail oriented and possess strong interpersonal skills
- Knowledge of general office procedures, Facets, Salesforce, Word, Excel and Reports
- Demonstrated willingness to assist in any necessary duties to help meet department objectives
- Have own car and car insurance for travel
Intermountain Health is a nonprofit health system that provides medical care and related services across the Mountain West. It operates hospitals, clinics, a medical group, home care, telehealth, and health insurance plans, along with subsidiaries, to bring care closer to people’s homes and communities. Its care model combines direct patient services with research and education to tailor treatment and reduce costs. What sets it apart is its size and scope as the region’s largest nonprofit health system, its integration of hospitals, clinics, home health, telehealth, and insurance under one umbrella, and its mission to reinvest in care and make health more affordable. The company aims to help people live the healthiest lives possible by expanding access to care, improving quality, and reducing costs through its community-focused approach and ongoing research.
Company Size
10,001+
Company Stage
Grant
Total Funding
$1.9M
Headquarters
Salt Lake City, Utah
Founded
1975
Simplify's Take
What believers are saying
- Cloud-based data layer standardizes EHRs, enabling AI for clinical decisions and admin savings.
- Diabetes clinic renovation boosts capacity amid rising type 1 and type 2 diabetes demand.
- ER expansion at Cedar City supports 21,000 annual visits from residents and tourists.
What critics are saying
- Donor funding shortfalls halt expansions as diabetes demand surges in 12-24 months.
- AI scaling fails without computable data, wasting admin costs in 6-12 months.
- Workforce shortages overwhelm 70,000 employees amid aging population in 12-18 months.
What makes Intermountain Healthcare unique
- Reger-Ryan Diabetes Center expanded to 31 exam rooms and 12 providers with telehealth.
- Cedar City Hospital added nine ER rooms and PET/CT imaging, cutting wait times 20%.
- Centering Pregnancy partners with Centering Healthcare Institute for group prenatal care.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Vacation
401(k) Company Match
Professional Development Budget
Wellness Program
Company News
Intermountain Health Cedar City Hospital earns top 20 rural facility award for 11th time. * Apr 11, 2026 Updated Apr 11, 2026 Photo shows the front entrance to Intermountain Cedar City Hospital, Cedar City, Utah, Dec. 30, 2025. Intermountain Health Cedar City Hospital has once again been named one of the top 20 Rural and Community Hospitals in the nation. This marks the 11th consecutive time - all years since the award's inception - that the National Rural Health Association has recognized Intermountain's Cedar City facility. "Being named one of the nation's Top 20 Rural and Community Hospitals by the NRHA for the 11th consecutive time is an extraordinary honor, and to be the only hospital to achieve that milestone is deeply meaningful to our caregivers and to the community we are proud to serve," said Jamison Robinett, president of Intermountain Health Cedar City Hospital, in a news release. "Rural communities need the same level of excellence in care close to home and this award affirms our dedication to delivering safe, affordable, and patient-centered care." As previously reported, the hospital recently celebrated the grand opening of a newly expanded emergency department and molecular imaging services center. "This expansion demonstrates what we're all about, and that is to keep individuals from Iron County and the surrounding communities in Iron County," Robinett said at the March 18 ceremony. "That is our North Star, and that will forever be what we strive to do here." The association announced the 20 top rural and community hospitals in the nation based on an evaluation conducted by the Chartis Center for Rural Health. Hospitals are assessed using the Chartis Rural Hospital Performance INDEX, one of the most comprehensive and objective tools for measuring rural hospital performance. Hospitals are also evaluated across several key areas, including quality of care, patient outcomes, patient perspective, affordability of care and financial performance. This recognition highlights hospitals that are delivering strong clinical outcomes while responsibly managing resources. "This award reflects the dedication and commitment of our caregivers and providers to the care and wellbeing of Iron County and the surrounding communities," said Dr. Jarid Gray, M.D., chief medical officer of Intermountain Health Cedar City Hospital. "The fact that we have achieved this status for 11 consecutive years is reflective of our commitment to excellence and compassionate care that is central to our mission." The Chartis Center for Rural Health evaluates rural and critical access hospitals using publicly available data, focusing on market performance, value-based outcomes and financial stewardship. Intermountain Health Cedar City Hospital is one of two Intermountain Health facilities nationwide named to the Top 20 list this year. The other Intermountain Health hospital is Intermountain Health Sevier Valley Hospital.
Intermountain Health unveils renovated diabetes and endocrinology clinic. Posted 8:39 PM, Apr 07, 2026 and last updated 8:52 PM, Apr 07, 2026 BILLINGS - Intermountain Health has renovated its diabetes and endocrinology clinic, revealing the finished project in a ribbon-cutting on Tuesday afternoon. The hospital told MTN that the renovations were funded through donors Steve and Debbie Reger and Tom and Maree Ryan. The hospital renamed the clinic the Reger-Ryan Diabetes and Weight Management Center. Renovations included expanding the conference room, remodeling the exercise room, adding several education rooms and increasing the number of exam rooms from 19 to 31. The hospital also lowered examination tables for patient convenience. According to Intermountain Health diabetologist Dr. Justen Rudolph, the hospital could hire up to five new healthcare providers in the center soon. "We continue to expand the number of providers. That means office space, but we had literally run out of space to see patients," said Rudolph. He said it is a necessary addition as the demand for care rises. "We're actually a pretty healthy state compared to the rest of the nation. But we're seeing increases in both type 1 and type 2 diabetes across the country, our state included," he added. The hospital chose to not disclose the costs of the renovations.
Salt Lake Chamber announces honorees for "Under One Sky" America250 Utah Awards Gala. One-time celebration on May 21 to recognize those who have shaped Utah SALT LAKE CITY (March 25, 2026) - Today, the Salt Lake Chamber announced a new, one-time event, Under One Sky: America250 Utah Awards Gala, that will replace this year's Giant in Our City event to honor the individuals and organizations whose leadership has significantly strengthened the fabric of Utah and our Nation. The evening will also include a special recognition of Utah businesses that have operated for more than 100 years. The event will be held on May 21, 2026, at the Grand America Hotel, and is designed to coincide with the milestone moment, the 250th anniversary of the United States. As this event is uniquely tied to this historic and celebratory national milestone, it will be held only once in this format. Under One Sky recognizes those who build bridges across sectors, steward opportunity with integrity and create networks that drive lasting progress for generations to come. "There are moments that call for something different, and this is one of them. As we mark 250 years of this nation's history, we wanted to create an evening worthy of the milestone and honor those who have shaped our state and country," said Derek Miller, president and CEO of the Salt Lake Chamber and Utah Chamber. "We want to recognize those who have created opportunity and strengthened the bonds that hold our communities together. 'Under One Sky' is our way of saying thank you, and our affirmation that everything Utah has built, we build and celebrate together." The Salt Lake Chamber is proud to announce the gala's honorees: * Under One Sky Award: The Larry H. Miller Company * Steward of the Sky Award: Intermountain Health * Milky Way Award: Huntsman Family Foundation The following individuals will also be honored: * United Star Award: Natalie Gochnour, Associate Dean, David Eccles School of Business, and Director, Kem C. Gardner Policy Institute at the University of Utah * Constellation of Connection Award: Christian Gardner, CEO and Chairman, Gardner Group * North Star Award: Fred P. Lampropoulos, Founder, Merit Medical Systems, Inc. * North Star Award: Lavanya Mahate, Founder, Saffron Valley and RISE Culinary Institute * Guiding Light Award: Wayne Niederhauser, Utah Homeless Coordinator (retired), State of Utah Under One Sky is made possible by generous supporters and sponsors. The premier sponsors are America First Credit Union and WCF Insurance. The Larry H. & Gail Miller Family Foundation and Zions Bank are presenting sponsors, and Mountain America Credit Union and Western Governors University are the event sponsors. Executive sponsors include Avalanche Studios, GBS, Jacobsen Construction, The Buckner Company, the Robert H. & Katharine B. Garff Foundation and the University of Utah. Additional sponsorship levels are listed online, and opportunities are still available. More program details will be announced in the coming weeks. The Salt Lake Chamber invites Utah's business and civic community to save the date for this memorable evening. For more information, visit slchamber.com/underonesky.
Intermountain Cedar City Hospital ribbon cutting2 min read. By May Hunter, For Iron County Today Intermountain Health Cedar City Hospital recently unveiled its newly expanded Emergency Department and Molecular Imaging Center, significantly enhancing access to life-saving care for the community. The hospital hosted a ribbon-cutting ceremony and community open house to showcase the expansion, which is designed to improve access to care for local residents and surrounding areas. The new Emergency Department greatly expands the hospital's ability to deliver critical, life-saving services at its Level IV Trauma Center. This expansion supports the growing needs of nearby communities, as well as the millions of tourists and outdoor enthusiasts who visit the region's national parks and recreation areas each year. The 4,500-square-foot, $7 million expansion adds nine new emergency rooms, bringing the total to 22 rooms. This includes three rooms dedicated to patients with behavioral health needs. The increased capacity allows more patients to receive timely care close to home. "Our emergency department expansion and the remodel of our Molecular Imaging suite - including the addition of advanced PET/CT and Nuclear Medicine technologies - reinforce our commitment to exceptional, patient-centered care," said Jamison Robinett. "These investments allow us to provide faster, more accurate diagnostics and a more seamless experience for every patient who walks through our doors. By broadening the services available at our hospital, we're ensuring our community has access to the highest level of care close to home, delivered in a space designed for comfort, efficiency, and healing." In 2025, Intermountain Cedar City Hospital recorded more than 21,000 Emergency Department visits, while the imaging department completed over 57,000 procedures. "This expansion represents the first major addition to Intermountain Cedar City Hospital since 2006," Robinett added. "It aligns with our commitment to providing high-quality care close to home for the residents of this region." Nearly a year after construction began, the Emergency Department expansion officially opened on Wednesday with a ribbon-cutting ceremony and open house. The project nearly doubles the size of the original emergency room and will play a key role in supporting the continued growth of Cedar City and surrounding communities.
Cedar City Hospital ceremony highlights 'close to home' care as ER, imaging center expansion are unveiled. * written by jeff richards * mar 19, 2026 updated mar 20, 2026. Intermountain Health officials on Wednesday celebrated the grand opening of Cedar City Hospital's newly expanded emergency department and molecular imaging services center. "If you've been a patient since the expansion has been completed, you've had a 20% less wait time," Cedar City Hospital President Jamison Robinett said as he welcomed those in attendance at the ribbon-cutting ceremony, which was held in a parking lot adjacent to the newly expanded areas on the north side of the hospital. Photo gallery. Attendees gather for the ribbon-cutting ceremony for Intermountain Cedar City Hospital's newly expanded emergency department and molecular imaging center, Cedar City, Utah, March 18, 2026. Intermountain Cedar City Hospital President Jamison Robinett welcomes attendees to the grand opening of the hospital's newly expanded emergency department and molecular imaging center, Cedar City, Utah, March 18, 2026. Natalie Ashby, Intermountain Health's Southwest Utah market president, speaks during ribbon-cutting ceremony for Cedar City Hospital's new expansion, Cedar City, Utah, March 18, 2026. Intermountain Cedar City Hospital emergency department physician Mike Wilson speaks during the ribbon-cutting ceremony for the hospital's newly expanded emergency department and molecular imaging center, Cedar City, Utah, March 18, 2026. An Intermountain Health Flight & Ambulance Services helicopter takes off during the ribbon-cutting ceremony for Intermountain Cedar City Hospital's newly expanded emergency department and molecular imaging center, Cedar City, Utah, March 18, 2026. Iron County Commissioner Mike Bleak speaks during the ribbon-cutting ceremony for Intermountain Cedar City Hospital's newly expanded emergency department and molecular imaging center, Cedar City, Utah, March 18, 2026. Intermountain Cedar City Hospital board member Kristie McMullin speaks during the ribbon-cutting ceremony for the hospital's newly expanded emergency department and molecular imaging center, Cedar City, Utah, March 18, 2026. Intermountain Cedar City Hospital officials, board members and staff line up for the ceremonial ribbon-cutting for the hospital's newly expanded emergency department and molecular imaging center, Cedar City, Utah, March 18, 2026. Open house attendees take a guided tour of Intermountain Cedar City Hospital's new molecular imaging center, Cedar City, Utah, March 18, 2026. Intermountain Cedar City Hospital's recent expansion project has added nine new rooms to its emergency department, Cedar City, Utah, March 18, 2026. A poster on display during the open house lists donors who helped make Intermountain Cedar City Hospital's recent expansion project possible, Cedar City, Utah, March 18, 2026.