AI Senior Solutions Engineer

Liberate and HawkSoft team up on insurance-native voice AI automation. The move will give insurance agencies new options to automate customer service, quoting and call routing. HawkSoft has teamed up with Liberate, an AI automation provider focused on the insurance sector, to integrate the latter's voice AI into its agency management system. The move will give insurance agencies new options to automate customer service, quoting and call routing, improving client service and operational efficiency in insurance workflows. Liberate's voice AI is engineered for the insurance field and differs from general-purpose call bots. With this technology, phone call volumes can be managed more effectively, quoting activities streamlined and client interactions handled without increasing staff numbers. Liberate voice AI merges AI with real-time data from agency software and call routing processes for independent agencies, managing general agents and carriers. Liberate CEO and co-founder Amrish Singh said: "Mitiga Solutions is hyper-focused on helping independent agencies adopt AI, and partnering with HawkSoft moves Mitiga Solutions closer to accomplishing that mission. US tariffs are shifting - will you react or anticipate? Don't let policy changes catch you off guard. Stay proactive with real-time data and expert analysis. "This integration gives agencies a powerful way to find, convert and retain more clients for less cost." The combined system enables agencies to automate a broad range of routine front line interactions directly through their management software. Features include automated phone services available at all times in both English and Spanish. Clients are identified using HawkSoft data and routed to their assigned representative, and agencies can connect this solution to any existing phone system without technical modifications. The system logs full transcripts of each conversation into HawkSoft records to support tracking needs. Hold times and the likelihood of missed calls are reduced as common inquiries are answered automatically. HawkSoft CMO Rushang Shah commented: "Our partnership with Liberate accelerates how independent agencies deliver service at scale. By embedding voice AI with HawkSoft's management system, agencies can triage quick questions instantly while freeing their teams to focus on high-touch conversations - uncovering risk needs, strengthening relationships and elevating the client experience end-to-end." HawkSoft, established in 1995, provides management systems designed for independent insurance agencies that focus on workflow effectiveness and support for staff and policyholders. Liberate offers a range of communication tools including voice AI, email AI, SMS AI and digital intake features that can be deployed in weeks to help automate phone and digital communications, gather details for quotes and address service requests.

US AI-powered insurance startup Liberate bags $50m series B. Liberate has raised US$50 million in a series B round led by Battery Ventures, with participation from Canapi Ventures, Redpoint, Eclipse, and Commerce Ventures. The US-based company develops an AI-powered automation platform for insurers and brokers to automate policy sales, service, and claims processing using voice and agentic AI. Its platform integrates with major insurance systems such as Guidewire, DuckCreek, Insuresoft, and Snapsheet, and is used by Nationwide, Liberty, Goosehead, Erie Insurance, and Avis. Founded by Amrish Singh, Ryan Eldridge, and Jason St. Pierre - former executives from Metromile, Verily, Google, and Apple - Liberate aims to streamline insurance operations and enhance efficiency in contact centers. Food for thought. Liberate's automation pitch lacks clear performance benchmarks for real return on investment (ROI). * Cost cuts and revenue lifts get airtime while deployment metrics go missing. Useful data include containment rates (percentage of calls resolved without human transfer), average handle time, and changes in customer satisfaction. These help confirm efficiency gains 1. * Auditable key performance indicators (KPIs) and named client case studies are absent 1. That gap makes it hard to tell marketing from measurable impact in a market where many early automation efforts stalled. * Claims of faster interactions need the share of total inquiries or claims handled end to end, without human escalation 1. That metric shows real automation depth. Integrators and compliance firms can earn near-term revenue by building connectors for 1,300+ US companies on Guidewire. * The platform runs at about 1,327 companies in the United States 2. Vendors can package prebuilt links between voice AI platforms plus InsuranceSuite (Guidewire's core policy, billing, claims software suite) to reach this cluster. * Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaaS) providers can ship certified connectors that enforce compliance guardrails 1. Include human-in-the-loop monitoring, where a person can review or override AI actions. Liberate uses this control. * About 570 insurers across 43 countries use Guidewire 3. That base maps to a total addressable market for AI orchestration middleware (software that coordinates multiple AI systems). Vendors can also sell quality assurance tools or fraud detection layers that sit between voice AI and core systems. How would you feel if you could no longer use Tech in Asia?

Liberate bags $50M at $300M valuation to bring AI deeper into insurance back offices. Liberate, an AI startup automating insurance operations, has raised $50 million in a round led by Battery Ventures as it looks to scale its agentic deployments across carriers and agencies globally. The all-equity round values the three-year-old startup at $300 million post-money, with participation from new investor Canapi Ventures and returning backers Redpoint Ventures, Eclipse, and Commerce Ventures. The insurance industry has been navigating a difficult stretch, with rising operational costs, legacy system constraints, and increasing customer expectations. Specifically in the non-life segment, global premium growth is projected to slow through 2026, driven by heightened competition, weaker rate momentum, and new cost pressures, including tariffs, per a recent report by Deloitte. While some carriers experimented with AI, many early efforts stalled due to fragmented data and inflexible workflows. That is now changing, as insurers shift toward full-scale AI adoption - embedding it into the core of their operations rather than layering it on top. Liberate is stepping in to meet this shift head-on. Founded in 2022, the San Francisco-based startup builds AI systems for property and casualty insurers, focusing on sales, service, and claims. At the front end, its voice AI assistant, Nichole, can place outbound calls to customers to help sell policies or respond to service requests. Behind the scenes, a network of reasoning-based AI agents connects to insurers' existing systems, gathering context and generating responses that Nichole delivers - all without human intervention. Liberate's AI agents are built to complete end-to-end tasks - not just respond to queries or escalate tickets. These include quoting policies, processing claims, and updating endorsements, among other routine functions. The agents can also operate over SMS and email, allowing insurers to interact with customers across different channels while automating more of their day-to-day workflows. "Insurance companies want to grow, but they're not able to do so," Liberate co-founder and CEO Amrish Singh (pic...