Policy Processing Supervisor

Position Summary

The Policy Processing Supervisor is responsible for overseeing the processing of insurance policies, ensuring accuracy, efficiency, and compliance with company policies and regulatory requirements. The role supervises a team of policy processing professionals, provides training and guidance, reviews, and approves policy documents, resolves escalated issues, and collaborates with other departments to streamline processes. They maintain up-to-date knowledge of insurance regulations, implement quality control measures, and participate in audits and process improvement initiatives.

What will your job entail?

Job Responsibilities:
• Oversees a team of policy processing specialists providing guidance, support, and training to members, sets performance goals and conducts regular performance evaluations.
• Identifies policy type and determines appropriate action needed for complex policies, makes appropriate updates to client database to meet regulatory obligations.
• Reviews and approves insurance policy applications for accuracy and completeness, ensures compliance underwriting guidelines, regulatory requirements, and company policies.
• Maintains accurate records of policy transactions, endorsements, and other related documents, generates reports on departmental performance metrics.
• Implements quality control measures to minimize errors and ensures data accuracy, conducts regular audits of policy documents and transactions.
• Builds and maintains effective internal working relationships and supports the team in meeting company goals.
• Communicates status updates and escalates issues and opportunities to meet the needs of clients and homeowners.
• Addresses escalated customer inquiries and resolves issues related o policy processing, collaborates with customer service representatives and other departments.
• Develops training materials and conducts training sessions for new hires and existing team members, keeps staff informed about changes in policies, procedures, and regulations.
• Collaborates with underwriters, actuaries, claims processors, and other departments as needed to facilitate smooth processing.
Work Experience and Education:
• Minimum of 3 years of relevant experience in Insurance Policy Operations and Customer Service.
• Bachelor’s degree required; Business Operations, Sales, Business Administration preferred. Any other related discipline or commensurate work experience considered.
Licenses & Certifications:
• Prescribed: NA
• Preferred: Certified Insurance Service Representative (CISR)

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $64,750.00 - $72,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.