Full-Time

Customer Support Manager

Posted on 1/8/2025

Runwise

Runwise

51-200 employees

Optimizes building heating systems with software

Compensation Overview

$60k - $80kAnnually

Junior, Mid

Remote in USA

Candidates from the West Coast are preferred, and the working hours are fixed at 11am-7pm PST Monday and Tuesday and 10am-6pm PST Wednesday-Friday.

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Requirements
  • Fluency in Spanish is required
  • 1-2 years of direct customer management experience ideally in a Service Job, Customer Support, Account Management or Sales role
  • High-quality internet connection
Responsibilities
  • Answering live phone calls via our 24/7 support line
  • Real-time troubleshooting of customer reported issues
  • Remote monitoring and analysis of multifamily and commercial heating systems
  • Making settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort
Desired Qualifications
  • Excellent social and communication skills
  • Ability to build long-term relationships and partner with a range of customers
  • Problem solver who can diagnose and help troubleshoot problems quickly and efficiently
  • Passionate about real estate and/or energy efficiency

Runwise optimizes heating systems in buildings through a wireless control, sensor network, and software platform. It helps property owners reduce heating costs, improve comfort, and lower carbon emissions by providing real-time monitoring and alerts for quick issue resolution. Unlike competitors, Runwise offers a subscription model with 24/7 customer support, ensuring clients receive immediate assistance. The company's goal is to deliver significant cost savings and enhance building management for a diverse range of clients.

Company Size

51-200

Company Stage

Seed

Total Funding

$45M

Headquarters

New York City, New York

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • Runwise raised $19M in Series A funding, boosting its growth potential.
  • Recognition as a Top ProNet Partner in 2023 enhances Runwise's industry credibility.
  • Growing demand for energy-efficient solutions supports Runwise's market expansion.

What critics are saying

  • Emerging startups in smart building tech could threaten Runwise's market share.
  • Potential cybersecurity vulnerabilities in wireless systems pose risks to client trust.
  • Economic downturns may reduce property owners' investment in new technologies.

What makes Runwise unique

  • Runwise offers a unique wireless control and sensor network for heating systems.
  • The platform provides real-time monitoring and alerts for efficient building management.
  • Runwise's subscription model includes potential utility rebates for energy efficiency improvements.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Paid Parental Leave

Flexible Paid Time Off

Commuter Benefits

401K

Company paid life insurance

Voluntary supplemental life insurance

Hybrid Work Options

Summer Fridays

Employee Resource Groups

Monthly L&D Series

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

1%

2 year growth

1%
Business Wire
May 24th, 2024
National Grid Recognizes Runwise - Top Pronet Partner In 2023 For Energy Conservation

NEW YORK--(BUSINESS WIRE)--Runwise was celebrated for outstanding achievements in energy efficiency by National Grid. National Grid awarded certain ProNet partners with GridEE awards. ProNet (New York Energy Professionals Network) is National Grid’s program that identifies trusted businesses to partner with for energy conservation. Runwise, the smart control technology company from New York City, received the award for being a Top ProNet Partner for 2023 Downstate Gas Energy Efficiency. Runwise placed highest of any control vendors across New York, coming in second place across all categories. Of Control companies, they had the most applications, projects, and therm savings in New York City

Runwise
Jan 17th, 2024
We raised $11M to help landlords become weapons of climate change

What if the single largest driver of reversing climate change was not electric cars, solar panels, and wind farms, it was the people who manage the buildings we live and work in every day? 

Business Wire
Nov 4th, 2022
Runwise Raises $19M in Series A funding Led by Fifth Wall

Runwise, a leading building control company, today announced that it has raised $19 million in Series A funding, led by Fifth Wall with participation

Business Wire
Nov 3rd, 2022
Runwise Raises $19M In Series A Funding Led By Fifth Wall

NEW YORK--(BUSINESS WIRE)--Runwise, a leading building control company, today announced that it has raised $19 million in Series A funding, led by Fifth Wall with participation from several large real estate owners including Rudin Management, SOJA Ventures (The Swig Family / Halstead / Brown Harris Stevens), and The Strykers of Friedman Management and MCJ Collective, Derive Ventures, Helium-3, Silence VC, The Cannon Project as well as Waterman Ventures. Existing investors include Initialized Capital, Notation Capital, Susa Ventures and NextView Ventures. This round brings the total equity funding to $24 million. Runwise was founded on the realization that antiquated building technology is responsible for over a third of wasted carbon emissions and that replacing inefficient and outdated technology would have a tremendous impact on the planet. Today, Runwise technology is installed in over 4,000 buildings with almost 400 customers – including many of the largest building owners and operators, such as Related, Blackstone, Lefrak, Equity Residential, Fairstead, and Douglas Elliman

AlleyWatch
Dec 25th, 2021
Notation invests into Runwise in $11M

Runwise, a building control software and hardware platform, has raised $11M in additional funding from investors that include Initialized Capital, NextView Ventures, Susa Ventures, and Notation Capital.

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