Duty Manager

Job Description

We are delighted to offer an exciting opportunity for a motivated and service-driven Assistant Manager or Duty Manager to become a key part of our Front Office leadership team at Hotel Woolstore 1888 – Handwritten Collection.

This part-time position offers a unique combination of front office and reservations responsibilities - ideal for a hospitality professional who thrives in a dynamic, guest-focused environment. As a leader on the floor, you will oversee daily hotel operations, support and guide the team, and help shape the guest journey from reservation through to check-out.

In this role, you will:

• Oversee day-to-day hotel operations, acting as the shift lead and ensuring smooth service delivery across all guest touchpoints
• Lead by example, coaching and supporting the team to maintain a high standard of hospitality
• Manage guest inquiries, feedback, and recovery with professionalism and care
• Coordinate and manage reservations, contributing to reservation accuracy and revenue optimization
• Promote clear communication and collaboration across departments
• Inspire a positive, safe, and productive workplace culture through active leadership and team support
• Assist with rostering, operational planning, and the recruitment, training, and development of the Front Office teams

Qualifications

What we’re looking for:

• Proven leadership experience in hotel operations (2-4 years preferred), with a genuine passion for delivering exceptional guest service
• Strong interpersonal skills with the ability to connect confidently with guests, colleagues, and stakeholders at all levels
• A clear, articulate communicator who excels at building relationships and navigating challenges with professionalism
• Adaptable and solution-focused, with the ability to embrace change and remain calm under pressure
• Working knowledge of hotel management systems (e.g., Opera Cloud / PMS)
• Availability to work across a rotating roster, including evenings, weekends, and public holidays