IL – Oak Park
Assistant Store Director, Full-Time
Posted on 3/7/2023
Oak Park, IL, USA
Experience Level
Desired Skills
Customer Service
  • Minimum 21 years of age
  • Minimum 2 years' experience supervising training, quality and customer service in retail
  • Microsoft Office skills in Word, Excel and Outlook
  • Experience with significant P&L responsibility
  • Strong knowledge of retail technology platforms and systems
  • Must possess strong analytical skills to assess data, facts and figures used to develop strategies designed to improve the business
  • Business Acumen
  • Communication Proficiency
  • Excellent Time Management
  • Detail-Oriented
  • Ethical Conduct
  • Leadership
  • Relationship Management
  • Performance Management
  • Personal Effectiveness/Credibility
  • While performing the duties of this job, the employee is regularly required to talk and hear
  • This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds
  • Responsible for overseeing and ensuring the customer service experience in the store is reflective of the MedMen Five-Star Hospitality values and expectations
  • Support a constructive, team selling environment and further develop the hospitality associates and leads
  • Development of high customer experience standards, to include a “show time” culture and industry leading customer engagement through sales training and product knowledge
  • Implement a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program
  • Work closely with the Store Director to exceed sales volume and KPI goals
  • Lead the store to implement all aspects of the Visual Merchandising including day to day merchandising, product launches and initiatives
  • Manage, implement and hold the associates accountable for policy and procedure, compliance, stock control, inventory, receiving
  • Oversee and execute all initiatives as outlined on the master calendar
  • Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team
  • Work with cross-divisional teams to build consensus on strategic objectives, goals and operational plan
  • Ensure store is audit compliant and achieves acceptable scores
  • Ensure operations team achieves store's state regulated metrcs
  • Oversee back of house cleanliness, organization and efficiency
  • Ensure proper completion of store reporting and follow-up with discrepancies found
  • Ensures compliance with all safety and security policies and procedures within retail stores
  • Reviews all store communication and ensure updates communicated to all associates for maximum execution
  • Partner with the MedMen Human Resources team in the following HR functions:
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume tier
  • Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI's
  • Set up training calendar and ensure associate onboarding and new hire training is complete
  • Ensure continuous training and development with team members through modules, quizzes, tracking and video content that results in consistency across all stores
  • Write and deliver on team members' performance in partnership with the Store Director to determine succession plans and build bench strength
  • Performance manage and coach team members on poor performance and violation of company and compliance policies in partnership of the Store Director and HRBP
  • Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores
  • This position regularly requires a flex schedule, long hours, nights, weekend work and holiday availability
Desired Qualifications
  • Store Management Experience
  • Master of Business Administration (MBA) or operations management or related field

1,001-5,000 employees

Cannabis dispernsaries and delivery service
Company Overview
MedMen's mission is o provide high-quality cannabis to all through an unparalleled experience, education, and transparency.