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Full-Time

Service Technician

Confirmed live in the last 24 hours

Withum

Withum

1,001-5,000 employees

Technology-driven advisory and accounting firm

Food & Agriculture
Consulting
Industrial & Manufacturing
Energy
Social Impact
Cybersecurity
Financial Services
Real Estate
Aerospace
Education
Consumer Goods

Compensation Overview

$55k - $75kAnnually

+ Bonus

Mid

San Francisco, CA, USA

Category
IT Support
Network Administration
IT & Security
Required Skills
Microsoft Azure
Communications
Management
Requirements
  • Minimum 3 years working experience in related support service field
  • Strong working knowledge of accounting applications
  • Experience supporting end-users in a Microsoft environment
  • Associates degree in an IT related field or combination of education and technical training
  • Windows 10, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification
  • Experience troubleshooting computer and mobile device hardware
  • Foundational knowledge in video conferencing and audio-visual hardware
  • Understanding of networking fundamentals
  • Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix
  • Self-motivated and dedicated to continual personal and professional improvement
  • Strong verbal and written communication skills
  • Flexibility to adapt quickly to change within the Firm and within the accounting industry
Responsibilities
  • Monitoring the incident management system (ITSM)
  • Timely acknowledging support requests
  • Documenting, tracking, and resolving issues within published service level agreements
  • Documenting and tracking hardware distribution via firm asset management software (ITAM)
  • Effectively communicating support efforts and resolutions
  • Providing 1st and 2nd level hardware, software, and networking support
  • Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform
  • Acting as an onsite representative for technology initiatives
  • Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities
  • Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm
  • Completing all required CPE learning hours and yearly goals effectively and timely

Withum is a technology-driven advisory and accounting firm that excels in enhancing operational efficiency, providing data analysis, and driving digital transformation among other services. Embracing technology at its core, Withum uses advanced tools like Microsoft Viva to empower clients and employees alike, fostering a culture of continuous growth and learning. This firm's dedication to integrating technology into business solutions makes it an attractive workplace for professionals aiming to innovate and lead in the industry.

Company Stage

N/A

Total Funding

N/A

Headquarters

Princeton, New Jersey

Founded

1974

Growth & Insights
Headcount

6 month growth

3%

1 year growth

11%

2 year growth

34%