Full-Time

Customer Operations Support Specialist

Posted on 4/30/2024

Postman

Postman

1,001-5,000 employees

API building and collaboration platform

Junior

Cambridge, MA, USA + 1 more

Required Skills
Sales
Communications
Zendesk
Salesforce
JIRA
Requirements
  • 2-3 years of experience doing customer support for a modern / SaaS product
  • Understanding of subscription billing in SaaS business
  • Very comfortable with technical concepts and great analytical skills
  • Familiarity with support platforms like Zendesk, Jira, Salesforce and Confluence
  • Excellent customer-facing skills (internal and external customers)
  • Able to work asynchronously with a globally-distributed team
  • Excellent written and verbal communication skills
Responsibilities
  • Manage a queue of 50+ support tickets per week
  • Take ownership of customer reported issues and seeing problems through to resolution
  • Work across support platforms like Zendesk, Salesforce and JIRA within defined SLAs
  • Pre-sales support in triaging of sales leads, security, legal inquiries to different internal teams
  • Handle payments, refunds, credits and other sensitive customer requests
  • Work with sales, renewals, engineering and customer teams to ensure speedy resolution
  • Raise product bugs, feature requests to relevant teams
  • Prioritize issues based on severity and customer impact
  • Participate in our 24/5 global coverage plan

Postman offers a widely used API platform for efficient API building and collaboration, serving millions of developers and organizations globally. Its technologies include streamlined API building and collaboration tools, catering to over 30 million developers and 500,000 organizations worldwide.

Company Stage

Series D

Total Funding

$433M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

15%

1 year growth

24%

2 year growth

106%

Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

INACTIVE