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Full-Time

Customer Success

Confirmed live in the last 24 hours

Circadia Health

Circadia Health

51-200 employees

Health monitoring solutions for nursing facilities

Healthcare
Biotechnology

Compensation Overview

$80k - $110kAnnually

Junior, Mid

New York, NY, USA

Hybrid position in New York.

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Communications
Marketing
Requirements
  • Bachelor's degree in Business, Marketing, Healthcare, or a related field; advanced degree preferred.
  • Proven experience in clinical implementation, customer success, or account management teams, preferably in the technology, medical technology, or healthcare industry.
  • Strong communication, interpersonal, and relationship-building skills.
  • Ability to analyze data and draw actionable insights to improve customer success initiatives.
  • Results-driven with a track record of meeting or exceeding customer retention and growth targets.
  • Strategic thinker with the capacity to develop and execute successful customer success strategies.
  • Ability to work in fast-paced environments
  • Passion for innovation and improving patient outcomes through technology.
  • Proficiency in Google Suite, Monday and other relevant software.
Responsibilities
  • Develop and maintain strong relationships with key leadership teams by understanding their unique needs and objectives to ensure their success with Circadia Health's services.
  • Assist customers through a seamless onboarding process, ensuring a smooth and successful implementation of our products and services tailored to meet customer needs and timelines.
  • Conduct training sessions to help customers effectively use our technology and services, ensuring they are well-equipped to achieve their desired outcomes.
  • Develop and implement customer success strategies to drive user adoption, customer satisfaction, and overall account growth. Our Customer Success team is mission-driven to help customers achieve their desired outcomes by providing timely resources, resolutions, and services, all while leveraging our advanced technology.
  • Oversee a support team to address customer inquiries and concerns promptly, ensuring that issues are resolved to achieve high customer satisfaction rates. Maintain updated Customer information on all CRM / Company Software platforms.
  • Gather feedback from customers to collect opinions and experiences, analyze data to identify common trends and areas of improvement from collected feedback, and communicate these insights back to the clinical, product, and engineering teams for continuous product and user-end enhancement.
  • Track key performance indicators (KPIs) and report metrics to identify areas for improvement and ensure customers are on track to achieve their goals.
  • Promote customer advocacy by identifying satisfied customers willing to participate in case studies, testimonials, and other marketing initiatives.
  • Instill a customer success mindset across the organization, ensuring that all teams prioritize customer satisfaction and success.

Circadia Health offers health monitoring solutions for nursing facilities, using technology to detect vital biosignals like respiration from up to 8 feet away. This early warning system alerts healthcare providers to high-risk patients, allowing for timely interventions that can reduce hospitalizations. The company differentiates itself with a subscription-based service that provides automated daily reports and integrates with Electronic Medical Records (EMR) for better trend analysis. The goal is to improve patient outcomes and operational efficiency for nursing facilities.

Company Stage

Series A

Total Funding

$15.2M

Headquarters

London, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

-15%

1 year growth

-12%

2 year growth

12%
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Simplify's Take

What believers are saying

  • The early warning system can significantly reduce hospitalizations, leading to better patient outcomes and cost savings for nursing facilities.
  • Automated daily reports and continuous data-driven insights enhance operational efficiency and improve the quality of care, making Circadia Health an attractive partner for nursing facilities.
  • The subscription-based model ensures a steady revenue stream, providing financial stability and enabling ongoing innovation and service improvements.

What critics are saying

  • The reliance on nursing facilities as primary clients could limit market expansion opportunities.
  • Integration with EMR systems, while beneficial, may pose challenges in terms of data security and compliance.

What makes Circadia Health unique

  • Circadia Health's technology can detect vital biosignals from up to 8 feet away, a capability that sets it apart from traditional health monitoring systems that require direct contact.
  • The integration with EMR systems allows for detailed trend analysis, providing a comprehensive view of patient health that is not commonly available in competing solutions.
  • Their focus on elder care and nursing facilities enables them to specialize and tailor their services to meet the specific needs of this market, unlike broader healthcare technology providers.