Customer Support @ ModSquad

ModSquad has partnered with a luxury footwear company. Shoes designed by women for women.

Luxury footwear with elegant and original design , combining vintage-inspired fashion with a modern look.

Mods will be providing customer support for the customers helping with questions, returns, exchanges, and sizes.

Project Hours (All Times Pacific):

TBD

Hourly Rate:

To be discussed in the interview phase

Commitment:

10 hours per week90 days (as needed)

Orientation Begins:

October 13, 2023

Language:

English

The Ideal Mod:

Has strong customer service experience
Has excellent written and verbal communication skills
Is fully flexible and has at least 10 hours of availability each week during the desired times
Can begin orientation ASAP if needed
Has experience on a multilingual, busy team
Is willing to install ModSquad security software on their work computer and a 2FA app on their phone
Is willing to field chat, tickets, and phone calls
Has excellent English & spoken competence

What’s In It For You:

The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to "Hot Gigs" postings exclusive to the Mod Network
Work from home
Competitive hourly rate - Discussed during your first interview
Paid orientation

Workspace Requirements:

Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on phone

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Company Stage

N/A

Total Funding

$2.1M

Founded

2007

Headquarters

Sacramento, California

6 month growth

1 year growth

2 year growth

The Ideal Mod:

What’s In It For You:

Workspace Requirements: