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Business Systems Analyst
Service Cloud
Confirmed live in the last 24 hours
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
SAP Products
Salesforce
Communications
Requirements
  • Enable business partners to self-service their data needs through documentation and template reports/dashboards
  • Create streamlined workflows to drive quality and ease of use by simplifying page layouts, reports, and dashboards
  • Serve as lead on enhancements within Salesforce (contacts, systems, and mass data at the account and contact level)
  • Be the “clicks not code” in GTM Systems, mantra, but know when code is the right approach
  • Lead projects that improve day-to-day operations and long-term strategy for GTM systems (Outreach, Zuora, Mixmax, Mavenlink, Marketo, Gong, Leadlander, Govwin, Gainsight, etc.)
  • Conduct analysis on GTM systems and process to provide insights on overall performance
  • Suggest improvements to GTM systems and processes to improve overall performance, user experience and drive operational efficiency
  • Facilitate requirements gathering sessions with business partners as we analyze and prioritize business needs
  • Employ superb written and meeting skills to quickly resolve discovered issues or perceived bottlenecks
  • Be the source of truth for project status and work to make overall progress (or lack thereof) transparent
  • Ensure successful adoption with the right amount of documentation for the current and future state of business processes
  • Set up reporting and analysis to validate the effectiveness of changes made and report this to management teams
  • Additional Professional Development
  • Find the intersection between your personal development interests and our business needs to identify side projects
  • Grow your skills by completing classes from Linkedin Learning
  • Stay proficient in our internal Salesforce and Data Infrastructure ecosystems
  • 1+ year of work experience, preferably in a Saas organization
  • Relevant Salesforce Admin certifications are a plus
  • Examples of Salesforce administration/configuration work for example workflow rules, process builder, reporting, etc
  • Presentation, meeting planning, and communication experience across various audiences (in-team, cross-team, executive, etc.)
Desired Qualifications
  • Experience with a CRM (Salesforce, SugarCRM, SAP) is a plus, Salesforce Preferred
OpenGov

501-1,000 employees

Cloud software for government
Company Overview
OpenGov is a cloud solution for public sector budgeting, performance management, and citizen engagement.
Benefits
  • Competitive Salary
  • Work from Anywhere
  • Unlimited Vacation
  • Mission-Driven Colleagues
  • World-Class Healthcare
  • Professional Development
  • Family Matters
  • Amazing Customers
Company Core Values
  • We do what we say we'll do
  • We have passion for the mission
  • We drive for customer impact