Internship

Fraud Learning & Communications Analyst – Co-op/Internship

Bank of Montreal (BMO)

Bank of Montreal (BMO)

10,001+ employees

Personalized banking and investment solutions provider

Financial Services

Toronto, ON, Canada

Required Skills
Communications
Business Strategy
Requirements
  • Develops communication solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs
  • Breaks down strategic problems, and analyses data and information to provide communications insights and recommendations
  • Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders
  • Provides recommendations and /or assists in problem solving activities and implementing solutions
  • Provides advice and guidance to assigned business/group on implementation of communication
  • Organizes, distributes and publishes communication solutions
  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
  • Understands the business strategy and stakeholder needs to assess business issues & impacts on target employee and audiences
  • Understands communication principles/programs/approaches and effective ways to communicate (e.g. message development, vehicle selection, etc.)
  • Supports the development and execution of communications plans & solutions
  • Works collaboratively with internal & external stakeholders to develop and execute communication solutions
  • Organizes and reviews material for compliance with relevant quality standards
  • Coordinates, tracks and manages the delivery and receipt of materials for translation, as required
  • Tracks progress to plans and escalates complaints, issues and concerns
  • Assists in the monitoring and measurement of communications solutions impacting the target audience. Gathers feedback and monitors performance of the effectiveness of existing communications content and the vehicles/platforms/tools/technology (e.g. Intranet, Portal, conference calls, e-mail, shared drives and SharePoint sites, social networking platforms such as Facebook, Twitter, and blogs, etc.)
  • Analyzes data and information to provide insights and recommendations
  • Recommends improvements, changes, additions or deletions of communication content and the vehicles/platforms/tools/technology as necessary. Coordinates with partners to ensure content is up-to-date and relevant
  • May assist in the planning and execution of events and conferences (as required)
  • Focus may be on a business/group
  • Thinks creatively and proposes new solutions
  • Exercises judgment to identify, diagnose, and solve problems within given rules
  • Works mostly independently
  • Broader work or accountabilities may be assigned as needed
  • Qualifications:
  • Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
  • Specialized knowledge from education and/or business experience
  • Verbal & written communication skills - In-depth
  • Collaboration & team skills - In-depth
  • Analytical and problem solving skills - In-depth
  • Influence skills - In-depth
Responsibilities
  • Designs and develops solutions that help advance human performance and drive business impact with a customer focus mindset to ensure linkages to customer experience
  • Conducts design analysis, scopes project objectives and analyzes target audience expectations
  • Defines learning objectives, describes tasks and activities, estimates the resource requirements, and creates detailed design structure
  • Writes, storyboards, and edits learning and performance support interventions

Bank of Montreal (BMO)

Bank of Montreal (BMO)

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BMO stands out for its unwavering commitment to customer service, adapting to the changing financial needs of its clients while maintaining its core identity. With a robust team of over 46,000 professionals, BMO ensures a top-tier banking experience, demonstrating industry leadership. Furthermore, BMO's personalized approach to investment options showcases its competitive advantage in understanding and catering to individual client needs.

Company Stage

IPO

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1988

Growth & Insights
Headcount

6 month growth

4%

1 year growth

12%

2 year growth

17%
INACTIVE