Real Time Analyst
Posted on 3/27/2023
INACTIVE
Kin Insurance

501-1,000 employees

Personalized home insurance solutions
Company Overview
Kin’s mission is to reimagine home insurance For Every New Normal. The company has proprietary technology and a direct-to-consumer model, Kin provides affordable pricing without compromising coverage, even in areas most impacted by climate change.
Fintech

Company Stage

Series D

Total Funding

$496.3M

Founded

2016

Headquarters

Chicago, Illinois

Growth & Insights
Headcount

6 month growth

7%

1 year growth

17%

2 year growth

46%
Locations
Remote • Chicago, IL, USA • St. Petersburg, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Power BI
Sales
Communications
Tableau
Looker
Requirements
  • 0 to 2 years of Real Time Management/Workforce Management experience in an omni-channel contact center environment
  • Experience with WFM and ACD tools (NICE, Genesys, Verint, Aspect, etcetera)
  • Strong written and verbal communication skills
  • Proficient in Google Suite
  • Analytical mindset prone to creative solutions
Responsibilities
  • Monitoring inbound, outbound, and online queues
  • Coordinating tactical solutions to maintain SLAs
  • Adjusting schedules for intraday activities
  • Updating schedules for attendance
  • Communicating adherence gaps to leadership
  • Providing input for continuous improvement
Desired Qualifications
  • Exposure to Outbound Sales and Dialers
  • Experience working with BI tools (Looker, Tableau, PowerBI, etcetera)