The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
As a Real Time Analyst with Kin, you will drive omni-channel operations by monitoring, tracking, and communicating intraday performance for inbound and outbound phones, chat, email, and other channels. You will be responsible for ensuring that our customers are being helped in as timely and efficient a manner as possible and helping to execute the plans to make that happen.
A day in the life could include:
- Monitoring inbound, outbound, and online queues
- Coordinating tactical solutions to maintain SLAs
- Adjusting schedules for intraday activities
- Updating schedules for attendance
- Communicating adherence gaps to leadership
- Providing input for continuous improvement
I’ve got the skills… but do I have the necessary ones?
- 0 to 2 years of Real Time Management/Workforce Management experience in an omni-channel contact center environment
- Experience with WFM and ACD tools (NICE, Genesys, Verint, Aspect, etcetera)
- Strong written and verbal communication skills
- Proficient in Google Suite
- Analytical mindset prone to creative solutions
Bonus Points:
- Exposure to Outbound Sales and Dialers
- Experience working with BI tools (Looker, Tableau, PowerBI, etcetera)
Oh, and don’t worry, we’ve got you covered!
- Medical, Dental, Vision, Disability and Life Insurance
- Flexible PTO policy
- Remote work
- Generous equity package
- 401K with company match
- Parental leave
- Continuing education and professional development
- The excitement of joining a high-growth Insurtech company and seeing your work make an impact
About Kin
In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.
Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.
EEOC Statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.
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